Incident and Defect Manager (location: Stockholm, Copenhagen or
Nordea Bank AB / Datajobb / Stockholm
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hela Sverige Welcome to join Customer and Counterparty Data - a business unit at the heart of the bank responsible for the group wide Customer Data for our 10 million private and 1 million corporate customers.
In Customer and Counterparty Data, we have the mission as group-wide owner to proactively drive simplified processes and solutions enabling improved customer experience and ensured compliance. We are now looking for an Incident and Defect Manager.
Join us on the exciting journey of simplifying and transforming our business and IT landscape of customer and counterparty data. With our customers in focus, we aim to further develop the future relationship bank, and you are invited to contribute. If you passionate about facilitating the solution of incidents and defects in our customer and counterparty data systems, and have experience within the field - then this role might be the next chapter of your career.
The position we offer
Customer and Counterparty Data owns all local customer legacy systems (one in each Nordic country). Going forward, we will also be the owner of the new Customer and Counterparty Master solution. The development has started and will continue coming years with step-wise production releases enabling new capabilities for Nordea's business. Number of consumers within Nordea will gradually increase to support their respective business processes.
Availability and quality of delivered data from the new Customer and Counterparty Master solution are key factors, but sometimes things can go wrong. This is where you come in. As an Incident and Defect Manager, you act as a bridge between business, IT operations, IT development and the release manager. You facilitate the coordination between stakeholders and drive the resolution of the issues we might encounter with our data or in our systems.
Our internal IT provider use ITIL and IPC processes, but we expect you to propose and implement improvements on a continuous basis.
The position is located in Stockholm, Copenhagen or Helsinki.
The qualifications you need
We believe that you have 3+ years' experience from a similar role. You have worked in tools such as Quality Centre and Remedy and are familiar with ITIL and IPC processes.
When it comes to your personal qualities, we believe that:
• You are a skilled facilitator with the ability to drive forums and work.
• You are skilled at creating and presenting reports on incidents and statistics.
• You thrive in a role where your cooperation skills are crucial for success.
More information and send application
Welcome with your application no later than 9 of June 2017.
For more information, please contact Carl Ekelund at
Carl.Ekelund@nordea.comVaraktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2017-05-23ErsättningMånadslön
Så ansöker duSista dag att ansöka är 2017-06-09
Klicka på denna länk för att göra din ansökanKontaktCarl Ekelund
carl.ekelund@nordea.comFöretagNordea Bank AB
AdressNordea Bank AB
Regeringsgatan 42
10571 Stockholm
KontorsadressRegeringsgatan 42
Jobbnummer 3515713
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