HR Contact Support, Göteborg
Poolia Väst AB / Ekonomiassistentjobb / Göteborg
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Are you service minded, get energy from being part of a positive team that always focus on our costumers? Do you see the importance of effective teams were people take pride in being responsible for their deliveries and help each other to reach success? And do you want to be a part of such an environment?
Then please continue to read! We are happy to announce that we are now hiring a consultant to strengthen our automotive client HR team at HR Contact Support. The consultant assignment will start i the beginning of June and go on to the end of 2017 with possibility for extension.
Arbetsuppgifter
Being part of a global team you will provide our client and their employees with administrative services within the HR area. Their objective is to provide HR Expertise to the rest of the company with quality, strong service mindset and high level efficiency.
You will be a part of our HR Contact Support team, HR Services Sweden where our mission is to act as point of contact for employees, HRBP's and Managers in HR related topics.
Your main focus within this role is to respond to inquiries from employees, HRBP's and managers that contact us via phone or email.
Furthermore you will:
• Support and cooperate with actors in the HR Service Delivery Model to ensure effective HR support to the business.
• Provide the end user support that is agreed upon.
• Act as action owner of assigned cases.
• Determine and assign correct priority on created or received cases and act according to documented instructions (rule based).
• Escalate cases to other support functions when necessary.
• Perform incident resolutions and request fulfilments.
• Drive knowledge management and the documentation of errors and known workarounds.
• Support in continuous improvement work for applicable department and for HR administrative processes
Our client work in close cooperation and openness with our sister departments Compensation & Benefits and Workforce administration.
Utbildning/erfarenhet
We believe that you have a genuine interest in providing professional customer service and a strong willingness to provide the end user with the support that is agreed upon.
We continuously improve and challenge ourselves to develop our processes and our service solutions. To be successful in this position you need to be service minded, energetic and ability to prioritize. We encourage and help each other.
Required qualifications:
• University degree, preferably Bachelor, within the area of human resources or equivalent work experience
• Experience from working with HR area and/or Contact Center is preferred
• Ability to read and understand agreements, regulations and guidelines.
• Fluent in English and Swedish, both written and spoken
• Good skills in SAP, MS Office, Excel and PowerPoint is an advantage
• Ability to stay focused in stressful situations
Förmåner
We take good care of our consultants and we offer social activities, as well as help in planning your future career. Your consultant manager is well experienced from your field, and knows how to get the most out of your assignment.
As a Poolia employee, you are included in the requirements concerning agreements on terms of employment by Unionen. Moreover, you get a grant for working out at your choice of place. You are also covered by a health insurance.
Företagsbeskrivning
What our client can offer you:
You will be a part of a team of highly skilled colleagues and you will get the opportunity to develop both on a professional and personal level. When working at the heart of our HR operations, you will have big impact on how other parts in the organization perceive and use our HR services. The position will challenge you with a number of development opportunities and HR areas to specialize in. We are hoping to find you who have the ambition to stay and grow within Volvo Group.
So, do you have a holistic view, love to be a part of a team and are you a creative problem solver with the drive to always improve something good to something even better, always with our customer in focus? Then we are hoping to hear from you!
Sluttext
If you are interested, apply today!
Language
en-GB
Varaktighet, arbetstid
Heltid Visstid, mer än 6 månader
Publiceringsdatum2017-04-25ErsättningFast lön
Så ansöker duSista dag att ansöka är 2017-05-05
Ange följande referens när du ansöker: 46540
Klicka på denna länk för att göra din ansökanKontaktJenny Lundkvist
jenny.lundkvist@poolia.seFöretagPoolia Väst AB
AdressPoolia Väst AB
Kungsgatan 42
41115 Göteborg
KontorsadressKungsgatan 42
Jobbnummer 3457759
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