Head of Order & Reverse Management
Volvo Business Services AB / Inköpar- och marknadsjobb / Göteborg
2025-03-04
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hela Sverige Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
We are seeking a dynamic and business-driven leader to join us as Head of Global Order and Reverse Management within the newly created Service Development function within GTO Service Market Logistics.
This critical role will oversee the Order and Reverse Process, driving operational excellence and ensuring best-in-class processes that deliver quality and efficiency for our customers.
You will play a key role in unlocking our service's full potential and supporting its growth.
As your initial task you will establish a cross-regional Lead Order and Reverse Team who together with you will define the process vision, develop strategic roadmaps, and ensure seamless implementation of Global Order and Reverse processes and solutions. Additionally, you'll be instrumental in shaping the demands of our supporting Digital Landscape to keep us at the forefront of innovation and closely together with the Digital and IT team secure execution of the roadmap.
The ideal candidate will bring a strategic mindset, with a deep understanding of how to optimize logistics processes to align with both business and Service Market Logistics targets, driving continuous value and growth across the organization.
Key Responsibilities
* Lead the design and implementation of best-in-class Order and Reverse Management processes that deliver exceptional quality and efficiency, supporting service growth and unlocking its full potential for our customers.
* Define the strategic vision and development roadmap for Order and Reverse processed, including requirements for a future-proof digital landscape.
* Spearhead the development and continuous improvement of Service Market Logistics (SML) processes, together with a cross-functional setup, including appointed regional resources, to support local and global objectives.
* Champion the automation of both physical and virtual processes, driving efficiency and innovation to deliver scalable solutions that address key business challenges.
* Take a "one problem - one solution" approach, ensuring impactful, tailored solutions that drive measurable business results.
Build and maintain strong stakeholder relationships, translating business needs into scalable solutions.
What We Are Looking For
With extensive experience in the Order Management, Revers Management, Digitalization, Automation, and Operational excellence, you bring a strong foundation in driving efficiency and innovation.
Experience from working with one of the Volvo Groups Brands/Bas is seen as an advantage securing Brand/Ba, Dealer and customer understanding as well as a customer first mindset.
Your leadership skills enable you to challenge the status quo, foster process improvements, and inspire the global process community to embrace excellence. Collaboration comes naturally to you, making you a key player in engaging teams toward shared goals.
Your deep understanding of Lean principles and Continuous Improvement methodologies, including experience with Volvo Performance System (VPS), positions you as a valuable asset in optimizing operations.
You have a proven track record in change management, successfully navigating complex transformations. Additionally, your expertise in digitalization and data-driven decision-making within logistics, supply chain operations, and services allows you to drive informed strategies and efficiencies.
With the ability to engage senior stakeholders, influence decision-making, and deliver results in a fast-paced, ever-changing environment, you thrive in dynamic settings. Proficiency in English ensures effective communication across global teams.
If you are a dynamic leader eager to drive transformation and unlock the full potential of services within the Volvo Group, we would love to hear from you. A master's degree or equivalent in a related field is required for this role.
Ready for the next move?
You get an opportunity to work together with highly skilled colleagues in a global environment which provides opportunities to develop both professionally and personally.
Applications will be read, and interviews will be conducted continuously, so please do not wait with your application. However, the application deadline is March 23rd.
If you have any questions or concerns, please feel free to contact:
Anna Weimers, VP Logistics & Service Development at
anna.weimers@volvo.comÅsa Strid, People & Culture Partner at
asa.strid@volvo.comMaria Westermark, Recruitment Department at
maria.westermark@consultant.volvo.comWe value your data privacy and therefore do not accept applications via mail.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2025-03-25
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "18648-43216510".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Business Services AB (org.nr 556029-5197)
Körkort För detta jobb krävs körkort.
Arbetsplats Volvo Group
Kontakt Maria Westermark
0729707062 Jobbnummer 9200189