Global CRM Manager
Akzo Nobel Surface Chemistry AB / Organisationsutvecklarjobb / Stenungsund
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Nouryon is an industry leader within specialty chemicals and we develop our products and processes with a sustainable future in mind. We are always looking for a smarter, safer and more sustainable way to invent, produce and transport our products. To be number one, we need to stay sharp and continuously improve every part of our business. If you share our passion for excellence and want to work in exciting change projects within CRM, this might be the right opportunity for you.
We are looking for a Global CRM Manager to our Surface Chemistry organization, based in Stenungsund or in Chicago. As CRM manager you will be responsible for driving CRM implementation and usage across Nouryon Surface Chemistry. A key part of this role will be to act as a strong change agent across Sales, Marketing and Customer Service to drive integration of CRM deeper into the daily business processes. That means to identify the underlying business processes and engage the owners of the processes to drive integration of CRM into these processes. To achieve this effective change management will be crucial. In addition, you will represent Surface Chemistry in the Nouryon Product Owner Council to ensure the right priorities for our business unit in system development.
In this role you will have the ability to influence our way of working and be part of change projects in a complex environment with stakeholders in different departments and all over the globe. You will have the freedom to come with ideas, implement them and make a true impact on our organization. This role will be an excellent opportunity to build a global network in our business unit.
Main responsibilities
• Define and drive the global CRM priorities for Surface Chemistry across Sales, Marketing and Customer Service and identify the underlying business processes the system should support
• Define a change management approach and roadmap to a fully embedded system
• Establish clear KPIs/metrics on usage vs targets and defining analytics and maturity assessments level of integration of the system in the business processes
• Develop and maintain user training manuals and quick reference cards of the system
• Chair the key user community. Ensure key users act as active ambassadors of the system and provide training where needed in the business.
• Focal point for gather business requirements to develop new or improve existing functionalities in CRM
• Represent BU Surface Chemistry in the Nouryon Product Owner Council for CRM
Job Requirements
• Bachelor or Master's degree preferable within engineering, business or economics
• Minimum 5 years of experience from relevant positions
• Strong background in sales and marketing
• System savy and affinity with data analytics
• Proven success in project management and change programs, strong change agent leading complex projects with large number of stakeholders at all levels in the organization
• Experience of working in multi-disciplinary programs and teams, end-to-end from design through to implementation and delivering results
• Excellent communication and influencing skills
To be successful in this position we believe that you are independent and have good multi-cultural skills. You have a strong interest in people, behaviors how a system can make that behavior more efficient.
Why join us?
Are you passionate about sustainability, innovation, safety, and collaboration? Do you want to grow together with a company that is forward-looking and continuously improving how they work? Our employees have ideas on how to build a sustainable future and the drive and passion to realize them. They believe that building long-term relationships and integrity are keys to success. If that describes you, we will gladly make way for your ambitions. We offer you countless career opportunities. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.
Additional information
This is a permanent position on a full-time basis, reporting to Commercial Excellence Manager and based in Stenungsund or Chicago. Please apply via our online recruitment system with an uploaded job specific resume and cover letter. We do not accept applications via e-mail, these applications will be disregarded.
For additional information about the vacancy please contact Derk Wentink, Commercial Excellence Manager, +31 646 898 203.
For information about the recruitment process, please contact Matilda Bolin, Talent Resourcing Partner, phone +46 709 57 71 34
If you are interested in a location in Sweden and have unions related questions, please contact:
Sveriges Ingenjörer, Anna-Lena Palm +46?303 851 13
Unionen , Magnus Svensson +46 303 858 38
If you have any general questions or need assistance please contact:
Recruiting.SE@nouryon.comWe look forward to your application!
More about the business
Nouryon has about 10,000 employees and operates in over 80 countries around the world. Over the course of our nearly 400-year journey to become a global specialty chemicals leader, we have built up a wealth of expertise, forged long-term customer partnerships, and earned a place among the best performing companies in our industry in terms of safety, sustainability, and reliability. Our products play an essential role in everyday life for people around the globe.
Surface Chemistry operates in 50 countries, employing over 1500 people. Based in Chicago, IL, United States, with regional marketing centers in Bridgewater, NJ, United States, Singapore and Stenungsund, Sweden, we are leading supplier of specialty surfactants and synthetic and bio-polymers additives. We service a wide range of industries including agro, asphalt, cleaning, fabric care, mining, personal care and petroleum.
Please learn more about our business here
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We perform drug tests on all employees as a part of our effort to maintain a drug-free environment.
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.
Publiceringsdatum2019-03-27Så ansöker duSista dag att ansöka är 2019-04-17
Klicka på denna länk för att göra din ansökanFöretagAkzo Nobel Surface Chemistry AB
KontorsadressStenunge allé 3
Jobbnummer 4693982
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