German Speaking Service Desk Technician
Danda AB / Supportteknikerjobb / Göteborg
2022-01-04
Observera att sista ansökningsdag har passerat.
➡️ Klicka här för den senare publicerade platsannonsen "German Speaking Service Desk Technician" (publicerad 2022-03-23) ⬅️
Visa alla supportteknikerjobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Danda AB i Göteborg,
Borås,
Lysekil,
Varberg,
Falkenberg eller i
hela Sverige Assignment description
For our client we are looking for a Service Desk Technician.
Key Accountabilities
• Responsible for delivering 1st contact support.
• Ensure that the global policies, processes and procedures are followed.
• Proactively suggest new ways of working and improvements to increase efficiency and effectiveness.
• Actively participate in process improvement
• Actively participate in building and maintaining Knowledge base articles related to the end user support.
• Take ownership of the support tickets generated
• Adhere to the ways of working and procedures to ensure consistency and quality in the underlying data and information as well as timely and relevant communication with the end users.
• Keep end users informed of the status of all tickets at all times.
• Deliver support within the defined SLAs and take action whenever an SLA breach is imminent.
• Identify, suggest and provide end user training and knowledge.
• Participate in projects when needed.
• Work together with the other functions during a project transition to ensure quality in the production cut-over and early-life support.
• Participate in User Acceptance Tests when necessary
Key Decisions
• Proactively escalate needed changes in the support processes to increase efficiency, quality and end user satisfaction.
• Determine whenever a Knowledge gaps occurs and work towards getting the necessary Knowledge base articles created.
Competencies
• Excellent customer service focus
• Act with a "Customer at heart" attitude, always acknowledging the user's needs.
• Works in an organised and structure way
• Proactiveness and understanding of business criticality.
• Problem solving skills
• Flexible and a "can-do" attitude.
• Team player
Qualifications And Experience
• Minimum of a high school education or similar
• Minimum of 3 years of Service Desk first line experience
• Experience of working in and knowledge of IT support processes
• Skill in the Microsoft end-user environment
• Basic understanding of Microsoft service software and related operation server management tools
• Understanding of process automation through IT enabled solutions is a plus
• ITIL foundation v3 Certificate
• Fluent in English, spoken and written
Any Other Information
• Fluent in German, spoken and written
• Fluent in English, spoken and written
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2022-01-04ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2022-06-23
Klicka på denna länk för att göra din ansökanFöretagDanda AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Danda AB (org.nr 559069-2249),
https://danda.se Arbetsplats Danda
Kontakt Misha Amiri
misha.amiri@danda.se Jobbnummer 6225914
Observera att sista ansökningsdag har passerat.