Front Office Supervisor - Sheraton Stockholm
Förvaltnings AB Tegelbacken / Receptionistjobb / Stockholm
2026-02-24
Visa alla receptionistjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Förvaltnings AB Tegelbacken i Stockholm Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Together with our innovative owners, Archer Hotel Management and Marriott International, we combine rich cultural heritage with modern luxury and a strong commitment to sustainability.
We are now looking for a Front Office Supervisor to oversee hotel operations during daytime and evening shifts and ensure exceptional service delivery across all guest touchpoints as we position the hotel among Stockholm's top luxury destinations post-renovation.
If you are a confident operational leader with a passion for hospitality and guest experience, we want to hear from you.
* We are now looking for a motivated and compassionate Front Office Associate to join our front desk team to ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm post-renovation.
If you have a passion for hospitality and a focus on delivering outstanding guest experiences, we want to hear from you!
We believe in nurturing talent and providing opportunities for professional development. Whether you are starting your journey in hospitality or looking to take the next step in your career, we offer a workplace where you can learn, grow, and thrive.
Key Responsibilities:
• Manage check-in/check-out procedures and ensure adherence to company policies.
• Exceed guest expectations
• Stay informed about events, VIP arrivals, and group check-ins
• Ensure fast, efficient, and welcoming service for all guests
• Maintain high levels of customer satisfaction assuring personalized service and addressing guest requests promptly
• Communicate and record all feedback and complaints according to established processes
• Coordinate with other departments to ensure smooth operations
• Good relationships with both internal and external customers
Qualifications:
• Has experience working at a hotel front desk
• Experience in Opera is an advantage
• Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus
• Strong communication and interpersonal skills
• Has strong computer skills
• Proactive and independent work approach
• Good problem-solving skills with a focus on guest needs and expectations
• Ability to handle high-pressure situations with professionalism
We offer:
* Full-time position following the 6-month probation period.
* We adhere to HRF collective agreements.
* Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm's
hotel scene
* Employment in a company with great opportunities for growth, where our core value is "Putting
People First"
* A dynamic and inclusive work environment
* Employee discounted rates at over 8500+ hotels worldwide
* A warm team culture that values authenticity, teamwork, and pride in service
* The opportunity to shape meaningful guest experiences at one of Stockholm's premier hotels
Join our team and play a key role in creating memorable experiences for our guests!
Working hours follow a rotating schedule, including weekdays, evenings, and weekends according to the hotel's needs.
About Sheraton Stockholm Hotel
The Sheraton brand, established in 1937, has been synonymous with excellence in hospitality. The Sheraton Stockholm Hotel, opened in 1971 as the first international 5 star hotel in Stockholm, and it's an icon in Sweden's capital city. As part of Marriott International, Sheraton Stockholm Hotel is providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Managements ethos, making us a unique choice for conscientious travelers.
Redefining the Essence of Hospitality
We are in the end of a renovation journey at Sheraton Stockholm. This marks the beginning of our mission to redefine the essence of hospitality. We will transform all our spaces, hotel rooms, implement new food and beverage concepts and expand our gym and wellness. As we embark on this transformation, we are seeking the best industry people to join our team.
Ersättning Fast
Så ansöker du Sista dag att ansöka är 2026-03-15
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Förvaltnings AB Tegelbacken (org.nr 556118-3319),
http://www.sheratonstockholm.com Arbetsplats Sheraton Stockholm Hotel
Kontakt Front Office manager
Carl Ström
carl.strom@sheratonstockholm.com Jobbnummer 9759809