Customer Support Specialist
JobBusters AB / Administratörsjobb / Västerås
2023-06-20
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We are looking for a Customer Support Specialist for our client in Västerås!
As a Product Support Specialist within in the customer product support team you will be a key player to define and resolve customer experienced problems on the global installed base of Robotics products. Together, with the team and R&D, you will contribute to the development of new solutions and support their customers. This is your chance to join a truly unique journey ahead!
In this role, you will:
• Provide internal and external customer support (e.g., technical, order assistance, payment-related assistance)
• Coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
• Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Coordinates resolution with After- Sales Service and/or Spare Parts teams.
Your responsibilities as Product Support Specialist:
• Take ownership of their Customers Controller & Software issues and find solutions to keep their customers production running.
• Identify and follow up all activities needed to support customer requests.
• Collaborate with local units to enable Superior customer experience.
• Based on facts and general statistics, communication status and conclusions on multiple levels of the organization.
• Be the link and enabler between R&D and their local teams & End-customers.
Company Description
Our customer is a leading global technology company that creates products, including robots, and solutions within, among other things, automation and digitization. The group's companies are in around 100 countries and the headquarters in Sweden is just outside Stockholm.
About JobBusters
JobBusters is an authorized staffing and recruitment company targeting white-collar workers and was started in 2011. We at JobBusters care about our consultants and our goal is always to build long-term relationships with both consultants and clients. Our goal is always to match our clients' dream candidates with our candidates' dream jobs!
Qualifications
• You have good skills and experience from systematic issue resolution.
• You are fluent in English, written and spoken. Other languages such as Swedish, German or Chinese are meritorious.
• Meritorious: Six sigma certificate or similar.
• Meritorious: Good knowledge in Robotics programing language RAPID or similar.
When you join JobBusters
As a consultant at JobBusters, you can feel secure with a collective agreement, available consultant managers and committed recruiters. As a consultant, you also get access to our network of exciting companies and clients! For us, it is important that you as a consultant feel comfortable, feel a sense of security and community with us as an employer. We offer an occupational pension, salary change and the option of flexpension. You also get access to our benefits portal, where in addition to wellness allowance you have access to lots of discounts and offers in wellnes, home and leisure, transport, healthcare and much more! Your well-being is of the highest priority for us and we offer, among other things, a digital solution that helps our employees find tools to deal with all the challenges of everyday life, both at work and in private life.
Personal qualities
You have strong social skills and the ability to build good global relations.
Admission and Application
Full time position, 40h/week. The position will start in August, and the assignment is expected to run until 2024-07-26 with possibility of extension. For this assignment you will be employed by JobBusters as a consultant at our client in Västerås. Submit your application in English today, as interviews are ongoing.
Ersättning Fast lön
Så ansöker du Sista dag att ansöka är 2023-07-19
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "5172".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Jobbusters AB (org.nr 556826-5606),
http://jobbusters.se/ Arbetsplats JobBusters
Kontakt Johanna Johnsson
johanna.johnsson@jobbusters.se +46 72 188 33 99 Jobbnummer 7897751
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