customer support agent
Teenage Engineering AB / Kundservicejobb / Stockholm
2025-12-01
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type: full-time
teenage engineering is looking for a customer support agent to join our support team. in this role, you will be the first point of contact for our customers - from curious first-time buyers to long-time fans. you'll help answer questions, troubleshoot basic technical issues, and provide guidance on our products, orders, and policies. you'll support both direct consumers and our global network of distributors and resellers, working closely with two experienced colleagues in the support team.
we're looking for someone who enjoys problem-solving, communicates clearly, and brings a calm, friendly attitude to every interaction.
what you'll do
respond promptly and professionally to customer inquiries
provide accurate information about products, orders, and company policies
process returns, exchanges, and warranty claims
help customers with basic troubleshooting and initial triage of technical issues
escalate more complex matters to tech support or other internal teams
identify recurring issues and help us improve our support processes
stay up to date on product updates, company policies, and industry trends
who you are
previous experience in first-line customer support, preferably in a small-to-mid-sized e-commerce and wholesale environment
comfortable using customer support tools (zendesk experience is a plus)
a basic understanding of teenage engineering's products and customer base
strong written and verbal communication skills
able to stay calm and professional in high-pressure situations
detail-oriented and able to manage multiple tasks at once
fluent in spoken and written english
if you believe you are the one for the role, send your application through email to
cecilia@teenage.engineering as soon as possible, but no later than the 12th of december.
Så ansöker du Sista dag att ansöka är 2025-12-12
E-post:
cecilia@teenage.engineering Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "customer support agent".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Teenage Engineering AB (org.nr 556718-3719)
Jobbnummer 9622363