Customer Success Specialist
Bejoynd AB / Säljarjobb / Växjö
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hela Sverige Visa alla jobb hos Bejoynd AB i Växjö About Bejoynd
Bejoynd started from the mindset and will to build groundbreaking ideas with creative people.
Even with over 20 years of experience in the iGaming industry, we are still eager to find new business that will challenge us and change the industry for the better.
We believe that everything can be arranged with creative people and right relations.
Our mission is to provide a seamless solution and be a reliable partner that gives you the stability and support you need to succeed.
We always deliver high quality in everything we do and the most important thing for us is to have satisfied customers.
About the Role
As a Customer Success Specialist at Bejoynd you will actively manage a group of customers on their journeys from getting implemented onward.
You'll be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their players.
Bejoynd Customer Success Specialists wield proven expertise, building deep relationships and translating significant, complicated customer needs into straightforward, measurable solutions.
In this role, you should expect these responsibilities to be part of your day-to-day schedule:
Drive expansion and adoption of our software and services.
Manage the onboarding process for each new customer, from technical evaluation onward.
Assist the sales team in driving and managing renewals.
Provide critical insights to the product team as a means to improve our developing platform.
Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
Work cross-functionally with product, sales, and development team members to foster a strong sense of community and information sharing.
Skills and Qualifications
Scrappy mentality - we wear many hats and are willing to get our hands dirty.
Technical curiosity or experience - we're a specialized product for technical teams.
Proven ability to educate executive decision-makers, building and maintaining relationships with them.
Excellent creative and critical thinking skills - we have to be preemptive.
Strong communication and presentation skills - much of our day to day is spent thinking of and presenting solutions to customers.
Adaptable nature and the willingness and ability to shift strategies on a dime to meet the needs of our customers.
Proven ability to manage multiple complex customer journeys at once.
Nice to haves:
Industry knowledge and experience.
Experience managing accounts for a product that solves complex problems across many business units.
Experience working with SaaS products.
Account management experience.
Publiceringsdatum2022-02-11Så ansöker duSista dag att ansöka är 2022-03-13
Klicka på denna länk för att göra din ansökanAdressBejoynd AB
Storgatan 5
35230 Växjö
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Bejoynd AB (org.nr 559108-7100),
https://www.bejoynd.com/ Storgatan 5 (
visa karta)
352 30 VÄXJÖ
Jobbnummer 6334942
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