Customer Service Team Business Region Denmark
Stena Line / Kontorsjobb / Göteborg
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hela Sverige Would you like to be a part of transforming Europe's leading Ferry Company? Stena Line is in an exciting period of change, when it comes to digitalization and truly being an innovative forward-thinking company. We are transforming the way we work to meet both the business' needs as well as our customer's expectations. We want to become an even more customer focused, digital and sustainable company that is attractive both for customers, employees and partners.
Are you a flexible team player with excellent communication skills who is accustomed to work in a busy customer service environment? Then perhaps you would like to join our team!
We are looking for a new colleague to our Customer Service Team (CST) in Gothenburg. Here we ensure that the Freight is moving as planned while having a close eye on service levels towards the freight customers as well as departure optimization. It is also our responsibility to upsell services and offer alternative departures when necessary. Our mission is to meet our customer 's expectations with proactive work and an operational dialog.
What will you do?
As a member of our Customer Service Team you are involved in the team's daily work. It includes bookings, optimization of different cargo, transports and proactively marketing our transportation network. You have close contact with our customers. We always strive to offer each customer the best freight solution possible!
Who are you?
We are looking for someone with a genuine interest in transport, logistics and optimization. You have the ability to work in a structured manner and your main focus is to find the best solution for our customers, even on the busiest of days. If you get motivated by being a part of our operational business and have an interest for analyzing customer patterns and statistics, you are definitely the right person for this role! You are open to new ideas and ways to improve our processes and business.
The must-have 's:
• An education in international logistics and transportation or equivalent within the transport sector
• Experience from working with transport planning
• Good knowledge in working with dangerous goods
• Fluent in English and a Driver's license.
Interested?
This is a fulltime, permanent position based in Gothenburg within our Customer Service Team. To apply, please register your profile and send in your application as soon as possible but no later than October 28th, 2018. Interviews will be held continuously.
If you have any questions regarding the position you are welcome to contact Linda Ildebo, Indoor Sales & Customer Service Team Manager, 0704-858690 or
linda.ildebo@stenaline.com. Questions regarding the recruitment process there you are welcome to contact Jonna Öijwall, Talent Acquisition Partner,
jonna.oijwall@stenaline.comAt Stena Line we want to make sure that our company is a fair and inclusive place to work for everyone. For us it is never acceptable to discriminate and we are firmly committed to equal employment opportunities regardless of age, religion, gender, sexual orientation, gender identity, ethnicity or disability.
Varaktighet, arbetstid
Heltid/ Ej specificerat
Publiceringsdatum2018-10-12ErsättningIndividuell lönesättning
Så ansöker duSista dag att ansöka är 2018-10-28
Klicka på denna länk för att göra din ansökanFöretagStena Line
AdressStena Line
Emigrantvägen 20
40519 Göteborg
KontorsadressEmigrantvägen 20
Jobbnummer 4399403
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