Customer Service Representative (m/f)
Mouser Electronics Nordic AB / Butikssäljarjobb / Upplands Väsby
2018-10-31
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Customer Service Representative (f/m)
The role:
The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
Generates new and repeat business through customer service initiatives.
Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
Provides information regarding availability of in-stock and out-of-stock items.
Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
Researches and expedites customer orders.
Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
Confirms special handling orders are expedited.
Fills requests for catalogs, information or samples.
Supports local Customer Service teams, and provides support for other teams when needed.
Other duties as assigned.
The requirements:
About four years' experience in a customer service role, or equivalent combination of education and experience.
Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
Professional verbal and written communication skills in Swedish, English and Finnish able to apply them in a telephone environment; additional languages are a plus.
Proficient in MS Office; experience with other systems are a plus.
Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
Demonstrates profound planning and organization skills and works very structured.
Accountable and integer, energetic personality.
Self-motivated and result-oriented and a good team worker (cross-cultural).
Takes initiative to expand knowledge for position utilizing all available sources.
Mouser Electronics, a subsidiary of TTI, Inc., is part of Warren Buffett's Berkshire Hathaway family of companies. Mouser is an award-winning authorized semiconductor and electronic component distributor, focused on the rapid introduction of new products and technologies to electronic design engineers and buyers. Mouser.com features more than 6 million products online from more than 600 manufacturers. Mouser publishes multiple catalogs per year providing designers with up-to-date data on the components now available for the next generation of electronic devices. Mouser ships globally to over 500,000 customers in 170 countries from its 492,000 sq. ft. state-of-the-art facility south of Dallas, Texas. For more information, visit:
www.mouser.com. www.mouser.comPubliceringsdatum2018-10-31Så ansöker duSista dag att ansöka är 2018-12-31
FöretagMouser Electronics Nordic AB
AdressMouser Electronics Nordic AB
Kanalvägen 18 1 TR
19461 Upplands Väsby
KontorsadressKanalvägen 18 1 TR
Jobbnummer 4432209
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