Customer Experience Specialist
Mölnlycke Health Care AB / Kundservicejobb / Göteborg
2024-09-02
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Do you want a career that impacts millions of people for the good? At Mölnlycke, you'll be helping to equip medical professionals with solutions to improve outcomes for patients. And you'll develop your career in a growing organisation with an inspirational culture - where you'll be recognised for the results you've achieved.
Mölnlycke is now looking for a Customer Experience Specialist to join our Customer Experience team. You will be based at our global headquarters in Gothenburg and primarily work with the Swedish market, providing support to the Norwegian market when necessary.
As a member of our Customer Experience team, you will provide our customers with first-class service and act as a key player throughout the entire customer journey by supporting them from order management to successful delivery. Through your work, you will make a significant contribution to finding efficient solutions and ensuring customer satisfaction.
What you'll do:
Have responsibility for customer service from order to invoice
Gain understanding of customer needs and solution-oriented support
Have pro-active collaboration with local sales, internal and external stakeholders to ensure best possible support and customer satisfaction
Act as first point of contact for all customer interactions through telephone and written communication
Receive and process orders and inquiries, tracking customer shipments from order registration to delivery
Track logistical issues and coordinating deliveries
Be responsible for handling delivery and billing complaints
Coordinate with quality and logistics department
What you'll need:
Business fluent in English, Swedish and Norwegian, both written and spoken
Minimum high school degree
Experience in customer service or a commercial role, preferably from an international company
Knowledge and understanding of processes from ordering to invoicing is beneficial
Strong customer focus and interactions experience: service and solution oriented
Strong communication skills, outgoing and a team player
Independent working style, attention to detail, structured and adept at prioritizing tasks
Flexibility and a high level of commitment
Computer skills: Microsoft Office/ SAP
What you'll get
Wellness benefits
Flexible working hours
Great colleagues in a global company
An open, friendly and fair working atmosphere
Competitive compensation package including company pension plan, bonus, company health care
If you feel ready and upbeat about really having an impact, then we want to hear from you! Please submit your application at earliest convenience as we are continuously reviewing applicants.
Our approach to diversity and inclusion
At Mölnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity, and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging. Your attitude, drive, enthusiasm, and eagerness to learn are just as important to us as the requirements for the role.
About Mölnlycke
Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.
Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.
Mölnlycke employs around 8,700 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Mölnlycke is a founding partner of GoCo Health Innovation City, a world-class innovation cluster for health, and in early 2025 our headquarters will move there.
Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit
www.molnlycke.com and
www.molnlycke.com/careers Så ansöker du Sista dag att ansöka är 2024-09-30
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Mölnlycke Health Care AB (org.nr 556547-5489)
Gamlestadsvägen 3 C (
visa karta)
402 52 GÖTEBORG
Arbetsplats Mölnlycke Health Care AB
Jobbnummer 8872727