Customer Experience Manager (Temporary contract)
Stena Line / Försäljningsjobb / Göteborg
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hela Sverige Do you live and breathe customer service?! Then you should apply for the position as Customer Experience Manager!
Would you like to be a part of transforming Europe's leading Ferry Company?
Stena Line is in an exciting period of change, when it comes to digitalization and truly being an innovative forward-thinking company. We are transforming the way we work to meet both the business' needs as well as our customer's expectations. We want to become an even more customer focused, digital and sustainable company that is attractive both for customers, employees and partners.
At Stena Line, we are always looking for new ways to improve our customer experience. We want to build a one company service and quality culture, and a world class customer experience throughout Stena Line. This is the way we can create an even bigger competitive advantage! One of our colleagues are going on parental leave so we need to strengthen our team during that period.
What will you do?
As a Customer Experience Manager you are truly passionate about service and customer satisfaction. You are a source for inspiration and you will train, support and coach our leaders and colleagues in creating a culture that will enable us to deliver an excellent customer experience. By doing that you will contribute to increase the Stena Line brand loyalty and make us an even more successful and attractive company.
Some of your key responsibilities:
• Coordinate, implement and develop service improvement process for business region Germany, Norway and Denmark
• Design and deliver training programs for leaders, within the different touchpoints, to improve service, sales, quality, performance and efficiency
• Support OSS managers to create a service and sales-culture onboard
• Follow up service and quality results through our Customer Satisfaction Survey and mystery traveller
• Network, collaborate and work cross-functional over business regions, in close cooperation with our Onboard Sales and Service Managers and Service Managers
Who are you?
At Stena Line your personality matters as much as how good you are at what you do. You should live and breathe customer service! With a genuine interest in our customers and guest onboard our vessels you want to create a world class customer experience. You have a big interest in people and to inspire others, because you truly want to make a difference. You are the kind of social chameleon that can communicate with anyone and your positive attitude that will get you noticed.
The must-have's:
• Solid experience and knowledge in sales and service
• An understanding in how culture, behaviors and leadership makes a positive impact on results
• Experience from working with training and/or as a facilitator
Interested?
This is a temporary contract for a fulltime position based in Gothenburg within our Customer Experience team, starting February 1st until August 31st, 2019. To apply, please register your profile and send in your application in English as soon as possible but no later than November 30th, 2018.
If you have any questions regarding the position you are welcome to contact Urban Solander, Commercial Manager Onboard Sales & Services, at
urban.solander@stenaline.com. If you are wondering about the recruitment process you are welcome to contact Stina Sörensen, Talent Acquisition Manager,
stina.sorensen@stenaline.com.
Stena Line is one of the world's largest ferry companies and has Europe's most comprehensive route network. Our business focus is on transportation of both passengers and freight. We operate in Scandinavia, around UK and the Baltics and employ over 5 000 people, the majority working with service and sales. At Stena Line we believe everything starts with Care. For us it means that we care about our customers, our business, the environment and we care about each other.
We want to make sure that our company is a fair and inclusive place to work for everyone. For us it is never acceptable to discriminate and we are firmly committed to equal employment opportunities regardless of age, religion, gender, sexual orientation, gender identity, ethnicity or disability. Join us on our journey!
Varaktighet, arbetstid
Heltid/ Ej specificerat
Publiceringsdatum2018-11-01ErsättningLön enligt överenskommelse.
Så ansöker duSista dag att ansöka är 2018-11-30
Klicka på denna länk för att göra din ansökanFöretagStena Line
AdressStena Line
Emigrantvägen 20
41327 Göteborg
KontorsadressEmigrantvägen 20
Jobbnummer 4435685
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