Customer Care Specialist
Volvo Car Group / Butikssäljarjobb / Göteborg
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At Marketing, Sales & Service, you are part of a global team with the mission to ensure that all consumer touch points reflect our brand essence of 'Designed Around You' and that all services deliver a true luxury experience. We oversee all commercial activities for Volvo Car Group around the world, including marketing communication, customer interaction, sales and service. Are you passionate about people and marketing? Do you want to reach your personal goals together with other people? Marketing, Sales & Service is the place for you to prosper.
Global Customer Experience Management's main objective is to serve Volvo Car Group's dealer network and National Sales Companies worldwide within customer relations including direct customer contacts, development and implementation of dealer support tools and concepts.
Global Customer Experience Management is looking for a new team member.
As Customer Care Specialist you will be responsible for communicating directly with customers to Volvo Car Group and also to serve the dealer network and National Sales Companies worldwide with customer relations related issues. You will also be responsible for ensuring that all Volvo Cars customers receive the best possible level of customer service from Customer Experience Management, thus supporting the premium brand experience.
Main responsibilities
• Support our customers with regards to Volvo Car Group's product quality, dealer and, sales company issues
• Eensure compliance with documented customer handling processes and monitor results using selected Target Conditions
• Have basic understanding of customer, market dynamics and requirements
• Manage the budget related to Goodwill actions
• Contribute in different forums where the channel or means for customer support are discussed
• Offer competitive end-user customer support in line with customer requirements
• Initiate system changes in customer handling systems globally in order to ensure the continuity and availability of a customer handling system tool globally
Required qualifications
• M.Sc or B.Sc in business administration or similar
• Excellent communication skills and proficient in English written and spoken
• Additional languages are an advantage
• Strong business acumen with analytical skills
• Advance customer centric mindset
Personal qualities
• Ability to handle customer contacts and complex situations in a tactful and a diplomatic manner
• Service minded team-player with ability to take own initiatives
• High integrity and good judgement
• Accurate and attentive to details, also under time pressure
• Excellent prioritisation skills, ability to multitask and to work efficiently to meet a deadline
About Volvo Car Group
The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired luxury car brand" by simplifying people's lives. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.
Contact
In this recruitment process we are collaborating with Randstad Professionals. If you have any questions regarding the position you are welcome to contact the responsible recruitment consultant Jessica Mitrosbaras at +46 72 988 94 12 or by e-mail
jessica.mitrosbaras@randstad.se . Note that applications by e-mail will not be accepted.
Interviews will be held continuously. To apply, please register your profile and attach your application documents via the link below as soon as possible but no later than June 3rd, 2016.
Varaktighet, arbetstid
Heltid Permanent
Publiceringsdatum2016-05-18ErsättningNot Specified
Så ansöker duSista dag att ansöka är 2016-06-01
Ange följande referens när du ansöker: BBBH1200
Klicka på denna länk för att göra din ansökanKontaktJessica Mitrosbaras
jessica.mitrosbaras@randstad.seFöretagVolvo Car Group
AdressVolvo Car Group
40531
40531 1480
KontorsadressAssar gabrielssons väg
Jobbnummer 2852363
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