Customer Care Representative to TeliaSonera International Carrie
MultiMind Bemanning AB / Supportteknikerjobb / Stockholm
2015-04-10
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hela Sverige MultiMind Bemanning AB offers staffing and recrutiment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
TeliaSonera International Carrier (TSIC) is one of the world’s leading providers of network infrastructure and services – empowering individuals, businesses and societies to execute their most critical activities.
Customer Care is TSIC’s single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale user’s world-wide. We own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases. Customer Care is a technical customer support with strong business acumen and customer focus. We deliver a world-class customer experience to build business trust and reliability with our customers. Employees are required to be scheduled on a rolling basis for shift work covering 24/7/365. Single shifts and on-call duty can occur.
Key responsibilities
• Take care of our customers’ requests (incoming by telephone, e-mail, web interface and/or fax)
• Log all actions taken, and contacts with customers, in the appropriate system
• Perform in-depth level of troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support
• Keep track of SLA thresholds and commitments and chase information
• Be responsible for keeping the fault handling on-going and to push for a resolution/a restoration of the service as soon as possible
• Write reason for outage reports to customers upon request
• Contribute to the process and routine’s development and improvements and share knowledge
• Exemplify the company values & code of ethics in the daily workflow
You are
• Service and business minded
• Indifferent to a stressful environment
• A team player with a great sense of responsibility
• An extrovert, actively networking with the organization
• Good understanding of a multi-cultural environment and interest to work in such
• A self-driven problem solver with strong analytical capabilities
• Able to handle several issues simultaneously
• Able to easily learn and adapt new routines, support systems, technologies
Qualifications and skills needed
• Excellent/ fluent English (written and spoken) on a highly technical & professional level
• Excellent communication skills over telephone and in writing
• A technical knowledge, experience, understanding and interest of Telecommunication technology
• Cisco/Juniper certification and/or understand of signaling is meriting
• Ongoing studies at a technical university with at least 2 years of studies completed
• An additional foreign language on a fluent level is meriting
Working hours
The work will continuously be on shift list 24/7/365, single shifts and on call duty might occur.
Varaktighet, arbetstid
Sommarjobb maj-Juli
Publiceringsdatum2015-04-10ErsättningFast lön
Så ansöker duSista dag att ansöka är 2015-04-30
Ansökan sker via företagets webbplats.
KontaktLovisa Rosén-Lidholm +46 821 67 20
FöretagMultiMind Bemanning AB
AdressMultiMind Bemanning AB
Kungsgatan 66
11122 Stockholm
KontorsadressKungsgatan 66
Övriga kontaktuppgifter Jobbnummer 2242907
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