CRM Solution Architect
Avanade Sweden / Arkitektjobb / Stockholm
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hela Sverige Visa alla jobb hos Avanade Sweden i Stockholm The CRM Solution Development team at Avanade develops
customer relationship management solutions, especially using
Microsoft Dynamics CRM. These systems are crucial in helping
clients track customer engagement, sales, service, marketing
and retention. As Manager of CRM Solution Development, you
will be a CRM thought leader and solution architect. You will be
responsible for working with clients and leading Avanade
delivery teams in planning, designing, building, testing and
maintaining CRM solutions. Day-to-day, you will: Design
conceptual architecture and technical solutions. Lead and
review your team's work, directing e??orts to define technical, operational and user requirements. Oversee timely and effective resolution of customer issues. Ensure that project quality meets standards through KPI identification and testing plan. Manage partnership with cross-functional teams to ensureconsistent, positive client interaction. Manage off-shore resources. Participate in sales activitities as required.
You are likely a great manager with deep CRM experience. You
understand the nuts and bolts of CRM systems and, more
importantly, you know how to connect with clients and lead a
team to its goals. You are organized, energetic and as
comfortable in front of a board room as before a white board
with your development team. Your technical skillset likely
includes: Understanding of industry-standard business
practices supported by CRM. Extensive experience with CRM or
other business management software (especially Microsoft
Dynamics). Experience with Software-as-a-Service
environments. Basic understanding of relational databases.
Your business skillset likely includes: Excellent client
management skills. Experience leading large complex
technology projects. Experience managing global CRM teams
and working with o??shore teams. Excellence in communicating
and presenting complex information to technical and nontechnical
stakeholders. Self-starter and able to work
independently with minimal supervision. You likely have at least five years of CRM experience and a Bachelors degree in a field such as information technology, business technology or engineering.
With over 30,000 people worldwide, we are at the forefront of
helping major organizations in the private and public sectors to
deliver mission critical solutions. Our vision is to be the leading
digital innovator, realizing results for our clients and their
customers through the power of people and the Microsoft
ecosystem. Our core values guide our work: We act with
integrity and respect. We believe everyone counts. We change
things for the better. We deliver with excellence. We innovate
with passion and purpose. Beyond delivering technology, cloud
and managed services, we o??er innovative solutions, built on
the unique expertise we've gained from our one-of-a-kind
experience with our colleagues, partners and clients.
Publiceringsdatum2018-02-01Så ansöker duSista dag att ansöka är 2018-02-18
Kontaktm.jarncrantz.ward@avande.comFöretagAvanade Sweden
AdressAvanade Sweden
Alströmergatan 12
10229 STOCKHOLM
KontorsadressAlströmergatan 12
Jobbnummer 3939308
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