CRM Shared Services Market Coordinator
Volvo Car Corporation(Prd) / Butikssäljarjobb / Göteborg
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hela Sverige At Marketing, Sales & Service, you are part of a global team with the mission to ensure that all consumer touch points reflect our brand essence of 'Designed Around You' and that all services deliver a true luxury experience. We oversee all commercial activities for Volvo Car Group around the world, including marketing communication, customer interaction, sales and service. Are you passionate about people and marketing? Do you want to reach your personal goals together with other people? Marketing, Sales & Service is the place for you to prosper.
CRM Shared Services (CSS) is part of Volvo Cars Global Marketing and provides end-to-end database operations and CRM management to 27 sales companies around the world. We work as a shared service center, with operations in Sweden, China and USA, maximizing efficiencies, economies of scale and good practice sharing. We manage over 15 millions records, a complete customer contact program and about 4000 campaign fulfillments a year.
The CSS Market Coordinator is the CRM primary point of contact for the international sales companies. A CSS Market coordinator is responsible for 1-4 sales markets, depending on the size of the market. The role is a mix between CRM project management, business analyst and problem solver.
Main responsibilities
* Manage relationships and expectations from market and internal stakeholders through appropriate communication tools.
* Manage request handling and coordination with central CSS team (campaigns, reporting and fulfilment).
* Proactively provide business and technical CRM advice to the markets.
* Provide CRM and system training to the markets.
* Provide best-practice sharing and support to the markets and fellow market coordinators.
* Coordinate system investigations, trouble shooting and support with IT.
* Keep updated on CSS and CRM system developments.
* Keep updated on market system landscape and data flow.
* Contribute to grow CSS usage by your markets.
* Assist the markets in their CRM KPI reporting.
Qualifications
* University degree, preferably in business and/or IT, or equivalent experience.
* Basic marketing, business intelligence and/or CRM system user skills.
* Experience of working with international stakeholders.
* Planning- and project management skills.
* Fluent in English, both verbal and written.
Personal profile
* Ability to work under pressure with changing priorities.
* Self-motivated with a strong drive for results.
* Able to work collaboratively in a fast-paced work environment.
* Ability to effortlessly map marketing ideas to technical requirements and, vice versa, map new technologies to marketing opportunities.
* Excellent written/verbal communication and presentation skills, with strong attention to detail and follow through.
* Analytical and strategic thinking (bridge business to IT).
Contact
For questions about the position please contact Ingela Jönsson, Senior Manager CRM Shared Services,
Ingela.jonsson@volvocars.com. For questions regarding the recruitment process, please contact Lovisa Mankert, experienced recruiter,
Lovisa.mankert@volvocars.com. Please apply by register your application as soon as possible but no later than September 18th 2017. Please not that applications through email will not be accepted.
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About Volvo Car Group
The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired premium car brand" by simplifying people's lives. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.
Varaktighet, arbetstid
FULLTIME PERMANENT
Publiceringsdatum2017-08-28ErsättningSALARY
Så ansöker duSista dag att ansöka är 2017-09-15
Ange följande referens när du ansöker: 2502
Klicka på denna länk för att göra din ansökanKontaktLovisa Mankert
FöretagVolvo Car Corporation(Prd)
AdressVolvo Car Corporation(Prd)
VAK building, Assar Gabrielssons väg
41878 Gothenburg
KontorsadressVAK building, Assar Gabrielssons väg
Jobbnummer 3665535
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