Community Experience & Hospitality Manager
Cbre Gws Sweden AB / Receptionistjobb / Stockholm
2024-10-01
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hela Sverige Do you have experience from luxury hotel industry or high-end corporate hospitality and looking for next career step . Are you passionate about service excellence and creating memorable experiences, in a fast pace environment. Do you want to use your communicative and relationship building skills to manage successful meetings, engagements, and food & beverage experiences, then this newly created role is for you.
Based out of the client's Global head office in Stockholm this role will be the link between the client and the operational teams, overseeing the community experience activities, catering and events to internal and external customers, ensuring consistent, personal and intuitive service excellence within our Community Experience and Event & Catering sections.
This role will lead from the front and be an integral part of the operational delivery and will collaborate with different teams and stakeholders. Your passion for service and delivering events to both internal and external guests is second to none.
You will be joining a dynamic and ambitious team where focus is on delivering excellent service and creating memorable experiences. If you think you are the right fit for this role, apply now! We look forward hearing from you.
Essential Duties and Responsibilities
* Manage and deliver experiences and ensure meetings and events run successfully and smoothly. They will act as a conduit between stakeholders, operational teams and F&B operators.
* Promoting and ensuring service quality within the meeting, event and community activity segment. Being the voice and eyes on the floor, leading the operational teams from the front while demonstrating a passion for delivering excellent experiences
* Passion for food & beverage and building long lasting relationships and thrive in a fast-paced environment where the customer is at the heart of the operation
* Serve as primary point of contact for high profile and/or large engagements. Accountable to develop and communicate end-to-end complex event plans to ensure flawless execution of meetings and events.
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* Manage the Community Experience calendar and oversee the booking calendar for medium to large sized event spaces and high profile meetings. Communicates events schedules with all required partners and service providers. Responsible for all communications, collaborating with event staff from different teams and anticipates problems that might arise
* Working with services partners to find best solutions for meetings, events and activities, using creative solutions to requests and challenges. Plan, communicate and execute activities, ensuring staff and service levels are correct level for the activity. Provide support to the teams on site and be present as a senior member of staff
* Actively seek feedback and information from guests and users at different points of contact to gain understanding of needs and to enable the Workplace team to proactively respond to business needs. Attend regular meetings to ensure smooth delivery of activities and services and proactively introduce improvement ideas and new services
* Being the senior point of contact for Workplace Experience stakeholder and event bookers. Adding flair and attention to detail to all projects they are involved in
* The ideal candidate thrives being surrounded by colleagues and customers and believes that is where their best work is performed and aims to work in the office 100%.
* Leadership and responsibility of a team of 3-5 direct reports
Profile
* Passionate in offering an extraordinary and excellent customer experience, and will have an ability to inspire others their vision for quality and anticipating customer's needs
* Previous management experience in the Hospitality industry, preferably within luxury hotels, high end corporate hospitality or high-profile event management
* Positive attitude and takes pride in delivering high quality activities and events, strategic thinker and embraces heritage culinary trends
* Excellent knowledge of Swedish and English (additional languages advantageous), both spoken and written. Good computer skills and knowledge of the MS Office package are essential, especially Power Point, Excel and Smartsheet
* Be a great communicator with a positive outlook and ability to build relationships quickly and understand the needs of others. Utilize a high level of attention to detail as well as strong interpersonal skills.
* Good at prioritizing and solution-oriented, with excellent time management and engaging communication skills with a digital first mindset
Education and Experience
* 5 to 10 years of prior work experience in similar role or experience in high end corporate hospitality, luxury hotel or high profile events management
* Completion of Swedish Gymnasium or equivalent
We offer a varied role with development opportunities. With us, you get to be part of the exciting growth journey the company is currently undergoing. You will be covered by our occupational pension, our wellness allowance and our Benify portal, etc.
The position is at 100% with location in Kista
If this role sounds interesting, apply today! We work continuously with our selection and the position may therefore be filled before the application deadline.
For questions regarding the position, please contact recruiting manager: Emma Jägborn tel 0765254241
CBRE är världens största kommersiella fastighets- och investeringsföretag. På CBRE är vår passion att leverera marknadsledande fastighetsrelaterade tjänster som bidrar till våra kunders framgång! Våra ca 105 000 anställda hjälper investerare, fastighetsägare och hyresgäster över hela världen och omsatte 2023 över 30 miljarder dollar. CBRE Global Workplace Solutions (GWS) är ett affärsområde inom CBRE som levererar integrerade tjänster inom fastighetsservice, projekt och rådgivning.
Ersättning Not Specified
Så ansöker du Sista dag att ansöka är 2024-10-18
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "185912".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Cbre Gws Sweden AB (org.nr 556991-2628)
Arbetsplats Cbre Gws Sweden
Kontakt Emma Jägborn
emma.jagborn@cbre.com Jobbnummer 8929431