Client Support Analyst

Advent Sweden AB / Supportteknikerjobb / Stockholm
2017-06-30
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Want to work in a dynamic environment at the intersection of Wall Street and Technology? Join a talented and hard-working SCP-certified Client Support team at Advent's Stockholm location, focused on providing great service to optimize our clients' use of our solutions.

Job Responsibilities:
• Provide primary support to clients utilizing Advents software solutions.
• Document all case issues and resolutions in our CRM and case handling system
• Validate and escalated product issues & enhancement requests
• Participate in all required internal training sessions
• Create and update knowledge base documents
• Deepen Advent product knowledge through successful completion of Advent's certification program
• Present complex technical information in a simplified and clear manner to groups of clients, other support reps and managers
• Mentor and motivate less experienced teammates
• Manage support escalations; working directly with clients on sensitive and challenging issues
• Dealing with international clients, multitude of cultures
• potential to provide weekend cover for critical/high priority issues

Minimum Qualification Requirements
• Extensive experience in advanced technical support
• Excellent communication skills and ability to work well within a team environment
• Flexibility to support our clients' market hours (Across Europe, Middle East & Africa)
• Bachelors level education or higher at university or college level in technical subjects
• Proven ability to manage multiple projects/responsibilities at any one time and continue to meet deadlines and expectations.
• Proven ability to present complex technical information in for groups of people
• Proven outstanding ability to analyze and define problems, collect data, establish facts, and draw valid conclusions in a technically complex environment.
• Teaching and mentoring skills *Ability to provide positive and constructive feedback to peers and clients
• Proven ability to act as a role model
• Ability to communicate clearly and concisely

• Superior troubleshooting and analysis / resolution skills
• Knowledge and experience in:*Network administration/setup of all MS Office products
• Use of third party products to deliver solutions (i.e. Excel with macros, Visual Basic, Ultra Edit, etc.)
• Windows, NT, SQL, IIS skills
• Comprehensive networking technology skills
• Basic software programming

Desired Individual Characteristics
• Excellent organizational / multitasking skills
• International experience
• Knowledge or interest in Financial Markets is a very strong plus
• Proven aptitude to learn complex technical and theoretical information in a timely manner
• Desire to contribute to a climate in which people want to do their best
• A positive and friendly personality

Desired Individual Characteristics
• Excellent organizational / multitasking skills
• International experience
• Knowledge or interest in Financial Markets is a very strong plus
• Proven aptitude to learn complex technical and theoretical information in a timely manner
• Desire to contribute to a climate in which people want to do their best
• A positive and friendly personality

Dynamic environment at the intersection of Wall Street and Technology, a leading provider of award-winning software and services for the global investment management industry, is seeking Client Support Specialist for the Client Support team. Join a talented and hard-working SCP-certified Client Support team at Advent's Stockholm location, focused on providing great service to optimize our clients' use of our solutions.

Publiceringsdatum
2017-06-30

Så ansöker du
Sista dag att ansöka är 2017-07-10

Företag
Advent Sweden AB

Adress
Advent Sweden AB
Kungsgatan 57 A
11122 STOCKHOLM

Kontorsadress
Kungsgatan 57 A

Jobbnummer
3584628

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