Client Coordinator – Customer Service
Dreamwork / Butikssäljarjobb / Göteborg
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Publiceringsdatum2011-05-05Om företagetMaersk Line, a division of the AP Möller-Maersk group, is the world's largest shipping company, with a fleet if more than 500 vessels and 1,9 million TEU's. Globally, Maersk Line has about 25.000 employees in 325 offices around the world. Maersk Sverige AB in Gothenburg houses approximately 200 dedicated employees in different functions.
We are looking for candidates for two positions at Maersk Lines Customer Service department The sucessful candidates will be hired by Dreamwork and work for Maersk Line in Mölndal.
Arbetsuppgifter• Handle customers' shipments "from A to Z".
• Handle all daily communication with external customers in a timely, responsible and efficient manner, and in line with the Maersk Line values and business strategy.
• Daily information sharing and communication with sales, operations, finance departments, as well as with the Maersk Line Global Service Centre and foreign Maersk Line offices.
• Work with continuous process improvements.
• Take ownership for the whole shipment lifecycle process, including cross-functional coordination and proactive handling of service issues. Keep customers informed.
Learning opportunities:
• Being part of a dedicated customer focused department in an exciting and changing environment
• Process and systems knowledge
• Shipping industry insight and knowledge
• Global company providing career opportunities
Vem är du
The ideal candidate for the position needs to be result-driven, service-minded, have excellent communication skills and enjoy the interaction with colleagues and customers around the world. You need to be able to take on multiple tasks with a sense of urgency and strive to deliver excellence in the details. The aim is to create a world class customer experience through great customer service, great products, a commercial mindset and a positive attitude. We are looking for an individual open for changes and challenges in the exciting environment a global shipping company provides, and with the ability to take on multiple tasks in a can-do spirit. The candidate needs to be a strong team-player.
Key for this position is the ability to understand the bigger picture and to quickly identify necessary actions, then to effectively implement the appropriate solutions.
The Maersk Line values include:
• taking constant care and taking ownership
• keep a humble approach towards colleagues and customers
• be open on what we can deliver, strive for uprightness
• "we-culture", working as a team
• be proud of what services we can offer
Kvalifikationer• Business knowledge is an advantage
• Customer service knowledge and skills
• Fluent in written and spoken English and Swedish
• Preferably some years of work experience
• A university degree or other higher education is preferred
• Be able to start immediatley and work throughout august
Så ansöker duPlease apply by attaching your CV and cover letter on our website:
www.dreamwork.se.For questions regarding the position, please contact Anna Balog
Så ansöker duSista dag att ansöka är 2011-05-20
Ange följande referens när du ansöker: 1107
Ansökan kan tyvärr inte göras via e-post.
Ansökan sker via företagets webbplats.
KontaktAnna Balog, 031 - 10 98 03
FöretagDreamwork
AdressDreamwork
Jobbnummer 923490
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