Client Consultant (danish Speaker)
ISS-Ethix AB / Bankjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla bankjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos ISS-Ethix AB i Stockholm POSITION OVERVIEW
ISS-Ethix is expanding and is looking for a new member to its Client Service function, located in the Stockholm office. You will be part of a team that is the hub for our day-to-day interaction with clients and with a high level of interaction with the ISS-Sales team. The team operates as a functional unit that focuses on ensuring that client service?related activities are carried out with exceptional quality.
To succeed in this role, you need to have a genuine interest in area of Sustainable and Responsible investments, including all aspects of Environmental, Social and Governance (ESG) research and topics. You are dedicated and thrive in a role where you provide world class client service, sales support and administration. The role requires high level of professional skills, excellent communication skills, as well as a flexible and solutions-oriented attitude.
You will have the opportunity of embarking on a journey together with ISS-Ethix as we move along our integration process within ISS in a time where we focus heavily on product development and sales.
MAIN RESPONSIBILITIES
• Monitor and ensure client satisfaction
• Own and manage client inquiry and issue resolution process, utilizing SalesForce.com and other internal tools
• Identify accounts at risk and create plans to ensure revenue and client retention
• Conduct calls/on-site visits with clients (health checks, training, relationship planning and review)
• Identify and communicate up-sell opportunities to sales team
• Provide subject matter expertise for the full ISS-Ethix product suite (governance and ESG)
• Perform testing of new product features
• Encourage and facilitate meetings between clients and research analysts
• Assess client reporting needs and coordinate report delivery
• Communicate market requirements to ISS business leaders
• Take active ownership of operational support for clients Proactively communicate and educate clients on key governance matters
QUALIFICATIONS
• Fluency in Danish and English
• Bachelor?s degree required, MBA or masters a plus
• 2-5 years? experience in a client service or operations position, ideally in SRI-market or corporate governance industries
REQUIRED SKILLS
• Proactive attitude, innovative, motivated, client-oriented and commercially-aware thinker with strong attention to detail
• Demonstrated project management skill ? define scope, resources and time lines and manage to deliverables
• Excellent organizational and verbal skills
• Encourage and facilitate
• Proficiency in Microsoft Office product suite
• A team player able to effectively manage the expectations of a diverse and demanding client base
• Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
• Absolute personal and business integrity
Applicants should email a cover letter along with a CV in English to
EMEA_Recruitment@issgovernance.com using the reference "Client Consultant - Stockholm" in the email subject.
Please note that due to the great number of applications we receive, we can only respond to selected candidates.
To all recruitment agencies: ISS does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any ISS employee, location or website. ISS is not responsible for any fees related to unsolicited CVs/Resumes.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-04-19ErsättningFast månads- vecko- eller timlön
Så ansöker duAnsökan kan skickas till e-postadress:
EMEA_Recruitment@issgovernance.comFöretagISS-Ethix AB
AdressISS-Ethix AB
BOX 5759
11487 STOCKHOLM
KontorsadressSTUREPLAN 4 C
STOCKHOLM
Övriga kontaktuppgifterTelefonnummer: 08-407010
Jobbnummer 2794329
Observera att sista ansökningsdag har passerat.