Associate Consultant - Middleware Lead

Hcl Technologies Sweden AB / Datajobb / Stockholm
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HCL Technologies Sweden AB is a part of the US$ 6.5 billion HCL Group, a leading global Technology and IT Enterprise in India. The HCL Team comprises over 91,000 professionals of diverse nationalities, who operate from 31 countries like US, UK, Australia, France, the Netherlands, Belgium, Sweden, Germany, Japan, etc.,

Job description - Middleware Lead:

• Regular communication with IT and Business Management
• Work in a matrix organization having interactions with QA, ADM and Infra teams
• Understanding of IBM MQ queues, dead letter queues and the flow of data across the systems.
• Understanding of BizTalk ?orchestrations and support functionalities
• Manage the Steady State operations, SLA, project activities etc.
• Troubleshooting critical/escalated incidents.
Identifies, Plans, and Manages Process Improvement Projects to improve incident management. (1.) Incident Management + Change Management (Planning & Execution)
On-call Escalation
Ticket Quality
Process adherence & Security compliance
Customer feedback ( Appreciations, CSAT survey results)
KB preparation and review, Knowledge sharing & documentation
Root cause analysis / Problem Management + Capacity / Architectural Management
SLA compliance for tickets
Value Add
Training / Mentoring

Experience:

5-8 years' experience of similar tasks/responsibility

Qualification:

BE/B.Tech degree

Varaktighet, arbetstid
Tillsvidare
Heltid

Publiceringsdatum
2016-02-25

Ersättning
Fast månads- vecko- eller timlön

Så ansöker du
Sista dag att ansöka är 2016-03-07
Ange följande referens när du ansöker: Middleware Lead - Stockholm
Ansökan kan skickas till e-postadress: kailashkenjale@hcl.com

Kontakt
Tejinder Singh 0763178505 TejinderSi@hcl.com

Företag
Hcl Technologies Sweden AB

Adress
Hcl Technologies Sweden AB
Sveavägen 21 4TR
11134 Stockholm

Kontorsadress
Sveavägen 21 4TR
Stockholm

Jobbnummer
2690445

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