Are you our next Change Manager?
Webhelp Nordic / Läkarjobb / Solna
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hela Sverige Imagine an organization where nobody is willing to change. Everyone is stuck in their old ways nurturing a fixed mindset, because "the old ways are the best ways", and therefore the business and the people never develop.
Does it make you feel uneasy?
It sure makes us feel uneasy, because at Webhelp, we are passionate about growth and continuously changing our organization for the better!
If the above scenario makes you feel "icky", this may be just the right position for you. In in this role, you'll get the chance to work with several stakeholders within the organization and ensure that we develop our business and handle potential development through high productivity, service and quality compared to others in the industry.
As Change Manager, you'll be working independently and in a fast-paced environment, where you will often work on demand for fast delivery and high quality, and you'll be doing this from the Nordic Support Performance Excellence Support team (NPES). You will learn a lot from your colleagues who are experts in the respective fields, such as Project Management, Change Management, Process Development and Deployment, Information Management, Reporting and Business Intelligence. The team is managed by Webhelp Nordics' COO Arvid Svensk, but on a day-to-day basis you'll be reporting to the Operational Change and Improvement Manager, Fredrik Granberg.
Essentially, you'll be setting the bar for how the organization leads and manages changes, and how well-oiled the improvement and implementation machine is when it comes to new processes and procedures. Your journey with us will entail strengthening the relationship with our assignments/clients to develop and share best case practices in terms of workflow and supporting tools, along with designing, developing and implementing changes.
In this job you'll be a success when you within the first 12 months have...
Created a collaborative culture within the organization, where accounts and support units are embracing new initiatives that will improve the way we do business. Lead and created changes, improvements and/or implementation of new procedures and/or processes within the organization through strong partnerships with relevant stakeholders. Established 100% control over the change management machinery through regular reviews and analysis of new initiatives. Performed analysis on various business areas to identify causes of issues, developed solutions and managed implementation of solutions together with stakeholders throughout the organization.
Depending on your operational and strategic abilities you'll be a huge success after 18-24 months, when you...
Are contributing to the organization with a value-adding change management function and take part in strategic discussions.
Your inputs are well-received by management, as you've secured understanding and accept of what you've communicated throughout the past many months. Have secured all relevant stakeholders are on board with new initiatives, and that everyone has the motivation to contribute to new changes within the organization.
If you think the above is interesting, you're probably...
• coming from a background in change management, or maybe you've recently graduated, but have a keen interest and passion for change management, or you've built your own way towards being an outstanding change manager. You're confident in your analytical skills, because you excel in data analytics, and you have experience with driving organizational improvements. You have a great ability to identify and work with different stakeholders within the business, and you're using your outstanding communication skills to motivate and manage stakeholder commitment and engagement to ensure optimal organizational change and improvement.
By now you'll probably want to learn more about the company:
Webhelp is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
From 26 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients' operating models to generate financial advantage.
We partner with some of the world's most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.
Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.
Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016. More information can be found at
www.webhelp.com Non discrimination:
Webhelp Nordic sees diversity as a resource and encourages all regardless of gender, age, religion and ethnicity to seek employment with us.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2019-01-18ErsättningEnligt överenskommelse
Enligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-01-31
Klicka på denna länk för att göra din ansökanKontaktWilliam Karlgren
william.karlgren@nordic.webhelp.com +46722196060
FöretagWebhelp Nordic
AdressWebhelp Nordic
Solna Torg 3 Box 4006
16904 Solna
KontorsadressSolna Torg 3 Box 4006
Jobbnummer 4564306
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