Analyst
Hcl Technologies Sweden AB / Elektronikjobb / Göteborg
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hela Sverige Overall administration and technical support of day-to-day onsite laptop/desktop service operations, either via face to face, telephone or via remote connection tools.
• Communicate effectively with end-users and team members on Incidents raised. Efficiently resolve user incidents/requests, maintaining personal Remedy call queue at all times, ensuring tickets are processed in accordance with HCL procedures in order to meet set SLA's.
• Manage the complete life-cycle of laptop/desktop environment from procurement, on-going support to decommissioning.
• Support of laptop/desktop hardware (break fix), software (Microsoft technologies such as WDS and OS), CA Arcserve Backup, VMWARE, Symantec AV, managing peripherals, maintaining & administering all loan equipment.
• Hand on Knowledge of SCCM / SOE Imaging.
• Managing Compliance for all GIT services.
• Key part of the role is imaging of laptops, support standard build updates and conducting physical IT asset management and keeping the IT inventory up to date at all times.
• Working and liaising with Global Service Desk and GIT Domain team in India for incidents and other IT
support requirements.
• Maintaining the IT store room, carrying out frequent stock checks and organization of IT equipment.
• Provide telephony and video conference support within the office environment as well as daily changing of backup tapes and logging results.
• Create and update documentation on processes/systems relevant to the EMEA OSS team.
• Provide support to GIT and other technical teams for IT projects and out-of-hours work.
• Work as part of shift Rota, covering between 08:00-17:00 or 09:30-18:30.
• Provide any other duties/tasks related to GEO IT Services which includes occasional visits to other EMEA offices.
Location- Sweden-Gothenburg-DA Building, Office
Work Mode- Work from office
Så ansöker du Sista dag att ansöka är 2024-01-19
E-post:
abhishek.maurya@hcl.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare HCL Technologies Sweden AB (org.nr 556955-5609)
DA Building, Kontor (
visa karta)
418 78 GÖTEBORG
Jobbnummer 8344553
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