53158 - Support Engineer
Ericsson AB / Datajobb / Göteborg
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hela Sverige Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
Job Summary:
The PDU Packet Core PIDS & NIV (Product Introduction Deployment and Support) organization at Lindholmen Göteborg is looking for a skilled engineer that have interested in working with solving our customers product problems for the SGSN-MME.
We are seeking person with a genuine interest in providing high quality technical support. You need to be service minded and always keep the customers interest in mind. Having the right soft skills is also extremely important when working in our team, much due to the many diverse and different stakeholders you on a daily basis need to cooperate with.
Responsibilities & Tasks:
As a Support engineer your main responsibilities are:
• Handle and drive CSR's (Customer Service Requests) from global customers.
• Participate in emergency handling.
• Participate in new product introduction projects such as FOAs.
• The work requires that you are self-driven and service minded since the quality of our work has a direct impact on the customer satisfaction and perception of Ericsson as a professional supplier.
Position Qualifications:
You should have a passion for mobile networks, a creative way of working and a curiosity to try new ways of working in order to become more efficient. You're a team player who enjoys sharing your knowledge and skills with your colleagues across other business disciplines, but equally, you can work well independently. You have a thorough technical background and understanding of packet core products, preferably in SGSN-MME.
You should also have:
• TCP/IP and routing knowledge
• Unix/Linux knowledge
• Software development skills
• Problem solver mind-set
• A positive attitude and a constructive way of solving problems
• Interest in improving work processes
• Good written and spoken English skills
• Be service minded, understanding the customer
Apply via link:
https://performancemanager12.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=53158&company=Ericsson&username=&st=D63D02A0D7029187BF29EC5549AD805BE15632B5Publiceringsdatum2014-10-15Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
FöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Kista
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Jobbnummer 2032508
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