WMF manager to Customer Service
Vattenfall / Säljarjobb / Umeå
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Vattenfall
For Vattenfall every customer matters. We are in a market where in the end all competitors have almost the same products and it is the way the customer perceives our offer and the service that makes the difference. Within Customer Service we all care to create value for our customers and thus for Vattenfall. We strongly believe that there is a clear link between satisfied customers and skilled, highly motivated personnel which leads to a profitable business. Therefore we want to create the most loyal customer base in Europe, by being "the most effortless company in the energy sector" to do business with.
WFM has a profound impact across all customer service areas, from long-term planning for follow-up of the daily operation, to real time
We are now looking for a new manager to our Workforce Management team since our current manager will leave us for new challenges.
As a WFM manager you are over all responsible for the team and the business.
Your responsibilities will be scheduling, real time management, forecasting and routing of customer errands. You will be part of CS Operation Nordic management team and the manager of eight employees. Main tasks will be:
• Predicting customer based volumes
• Planning of resources to be able to meet End-User and Client requirements
• Setting targets and follow up on results
• Coaching team members on how to reach targets
• Be a role model in close leadership
• Communicate CSNO and Vattenfall vision, mission and strategy
• Perform managerial tasks as negotiations/meetings with unions, accounting, salary approval, performance reviews etc
• Contribute to the development of Customer Service
About you
You have at least a bachelor degree and minimum3 year of experience as a manager. You have relevant experience of working with Genesys or similar systems. Knowledge of situational leadership is preferable. You have experience of serving customers and a background within industry or within sales it is seen as an advantage. You are a performance oriented person with high coaching skills. You have high analytical skills and a high integrity. Further you are task oriented and also able to work and communicate on a high level.
This position is located in Umeå.
For more information you are welcome to contact hiring manager Jimmy Sandell, Managing Director, 070-279 05 19. For more information about the recruitment process please contact recruiter Ulrica Nordemar, 0722-.455068
Trade union representatives are C-G Angelin Akademikerna 070-605 94 90, Per Lindberg Unionen 070-693 94 07, Michael Mukka SEKO 0730-414 084, and Birgitta Carlsson Allmér Ledarna 070-672 45 29.Please send your application with CV and application letter by 11th of June via the application link further down on this web page. WFM is about assigning the right employees with the right skills to the right job at the right time
We look forward to your application!
Publiceringsdatum2013-05-28Arbetstider och omfattningPermanent Position - Full Time
Så ansöker duSista dag att ansöka är 2013-06-11
Ansök online
Ange följande referens när du ansöker: 12340-DU-00362
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Klicka på denna länk för att göra din ansökanKontaktFöretagVattenfall
AdressVattenfall
16287 Stockholm
Jobbnummer 1567430
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