Unified Collaboration Manager IT

IT / Datajobb / Örebro
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Atlas Copco is a world-leading provider of sustainable productivity solutions, founded in 1873, consisting of four business areas.

This position belongs to the Mining & Rock Excavation (MR) business area. Atlas Copco Rock Drills AB has approximately 2000 employees in Örebro.

Job description

As Unified Collaboration Manager IT you will work both strategic and operative. You will be responsible to establish and operate the future operations organization. Deliver world class services to the business that are geographically spread equally around the globe. Short term mission is to work closely with Atlas Copco IT-Services during transition, where IT-Services still deliver operations and where you will be responsible to build the future target organization when TSA schedule ends. You will report to Global Infrastructure Manager, Epiroc IT

Mission

- Establish positive and supporting attitude within the Service Area
- Identify Unified Collaboration requirements supporting Business demands
- Optimize or change existing solution(s) in line with Epiroc IT strategy and security policy
- Implement and operate: - Global SLA based virtual team
- Documented processes and routines, tools and agreements to ensure operations
- Transparent service cost management
- One common monitoring implementation

- Tools to manage and monitor, operations, including data shall be owned by Epiroc IT but operations and maintenance is preferably sourced
- Take active part in Change project(s).
- Limit number of manual processes and routines in favor of automatization or self-service
- Keep it simple attitude (all aspects, like HW, platform and support processes)
- Ensure global adoption of routines and guidelines
- Always have data security in mind
- Work close with other Service Area owners to optimize IT services efficiency and end-user experience
- Safeguard delivery during Atlas Copco split with TSA schedule.

Experience requirements

- Management of virtual teams
- Staff liability
- Responsible for delivering SLA based service(s)
- Managing large change projects
- Minimum 5 years working experience within the IT industry
- Working with a multinational organization
- Excellent understanding of unified collaboration technical components and processes
- Working experience from Cloud and Hybrid-Cloud global setup for IP-Telephony
- Business processes understanding
- Well organized and able to operate independently in line with guidelines

Knowledge / Educational requirements

Must

- Experience from Unified Collaboration service operations and design
- University degree in relevant fields or similar competence developed through working experience
- Excellent verbal and written communication skills in English

Benefit

- ITIL Certificate
- Project Management
- Change Management

Personality

The job requires a lot of collaboration both internally and externally so good interpersonal and communication skills are a prerequisite to be successful in the role.

A proactive personality is desired, with a capacity to deliver in line with expectations and objectives as the work is conducted with full responsibility and flexibility within given frames.

We also expect you to be well structured, service minded and adaptable to change. You should also have good strong leadership, analytical and administrations skills as they are vital for this role.



You must be able to travel international minimum 20 days/year.

Country and city description Sweden, Örebro or Stockholm Czech, Prague

If not based in Örebro, travel to Örebro will be required frequently.

Varaktighet, arbetstid
100%. Tillträde: Omgående tillsvidareanställning

Publiceringsdatum
2018-01-17

Ersättning
Månadslön

Så ansöker du
Sista dag att ansöka är 2018-02-25
Ange följande referens när du ansöker: 2018/17
Klicka på denna länk för att göra din ansökan

Kontakt
Christine Näsholm 0196707892

Företag
IT

Adress
IT
Tackjärnsgatan 8
70191 Örebro

Kontorsadress
Tackjärnsgatan 8

Jobbnummer
3907994

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