Technical support to international electronics company
MultiMind Holding AB / Supportteknikerjobb / Stockholm
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hela Sverige MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
We are looking for Technical support to join one of the leading consumer electronics company in the world! This is a consultancy opportunity starting ASAP until 1 year with possible extension. Tasks/ Responsibilities Receive and handle incoming cases from corporate customers by telephone and mail
Conduct technical troubleshooting
To assist and train with support and knowledge for all B2B agents.
Book service orders
Know the process for, and be able to make decisions in DOA cases
Follow up service repairs with service partners via email and phone.
Report status of service repairs to SVC Tracking specialist.
Act as a filter between the team and management when it comes to questions about the daily work:
Relieve product specialist with simple questions about troubleshooting and product help.
Keep in touch and prevent duplication of issues by participating in documenting and updating the knowledge base and promoting the agents' use of this and its content.
Skills required Need to have: Great skills of handling computer and phone calls simultaneously
Being able to navigate easily between different systems
Medium/high experience of Outlook and word
Basic/medium experience of Excel
Experience from technical support by phone, for similar products
Language:
Fluent in Swedish and Good in English, both speech and writing
Knowledge of another Nordic language is a plus
Wish to have: Experience from technical support for screens, monitors, TV:s
Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.
We offer MultiMind employees: Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave and overtime compensation.
A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.
Participate in fun activities and events.
Generous preventive health care through beneficial discount on gym membership
Varaktighet, arbetstid
Heltid Ongoing
Publiceringsdatum2020-01-27ErsättningEnligt avtal
Så ansöker duSista dag att ansöka är 2020-02-26
Klicka på denna länk för att göra din ansökanFöretagMultiMind Holding AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare MultiMind Holding AB (org.nr 556618-3686),
http://www.multimind.se Arbetsplats MultiMind Bemanning AB MultiMind Bemanning AB
Jobbnummer 5062418
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