Technical Customer Project Manager (tcpm)
Elisa Polystar Sweden AB / Elektronikjobb / Stockholm
2026-03-20
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We're looking for a technically driven, customer-focused project leader who thrives at the intersection of engineering, service delivery, and client success. As a Technical Customer Project Manager (TCPM), you will play a key role in delivering our business-critical monitoring and OSS solutions, ensuring they are implemented, optimized, and ready for operation in our customers' environments.
This role blends hands-on technical work, project management, and customer communication - perfect for someone who enjoys variety, ownership, and impact.
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What You Will Do
Technical Delivery & Support
• Resolve incidents and service requests according to SLAs.
• Perform root-cause analysis and problem investigations.
• Execute software upgrades and system health reviews.
• Configure Polystar monitoring and OSS products, including integrations with 3rd-party tools.
• Provide regular volume measurements and support upsell insights.
• Maintain accurate customer and installation documentation.
• Apply and contribute to established best practices.
Customer & Internal Communication
• Act as the technical spokesperson for assigned customer projects.
• Lead or contribute to project kick-offs and handover meetings.
• Ensure clear, proactive communication with customers and internal teams.
• Provide status reporting and escalate issues when needed.
• Forecast resource needs to the Implementation/System Configuration Manager.
Project Governance & Planning
• Prioritize incidents based on technical criticality and customer impact.
• Plan and execute software upgrades.
• Manage project plans, milestones, and follow-ups - including cross-departmental activities.
• Coordinate acceptance testing and ensure proper change management.
• Review sales handover documentation to clarify scope and commitments.
• Produce and maintain project plans with timelines, resources, risks, and cost considerations.
Collaboration & Team Contribution
• Work closely with cross-functional teams to resolve issues and ensure customer satisfaction.
• Collaborate with TAMs on technical requirements and dimensioning.
• Support cross-border activities and knowledge sharing.
• Help the Regional Team Director with workload balancing, resource planning, and team development.
• Act as a role model and contribute to team cohesion.
Continuous Improvement
• Help refine processes, methods, and tools.
• Provide feedback to product owners and development teams on in-service performance.
• Drive improvement initiatives based on customer and product insights.
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What You Bring
You have strong working knowledge and experience in:
• Customer Project Management (CPM)
• Service Assurance Engineering (SAE/CSE)
You're comfortable running projects independently ("one-man-show" mode) while balancing technical and project responsibilities.
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How You'll Spend Your Time
Work Type Share
Configuration & Support 40%
Internal Work 20%
Project Management 40%
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Your Growth Path
This role is part of our Services organization, and high performers can progress toward leadership roles - the next step on the path is Regional Account Manager.
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Why You'll Love Working With Us
You'll join a collaborative, international team where your technical expertise and customer-centric mindset directly shape our success. You'll have autonomy, influence, and the opportunity to make a real impact on both customer operations and internal improvements.
Så ansöker du Sista dag att ansöka är 2026-03-31
E-post:
hr@elisapolystar.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare Elisa Polystar Sweden AB (org.nr 556558-7671)
Hammarby Allé 21 (
visa karta)
120 32 STOCKHOLM
Jobbnummer 9810921