Site Service Lead till stort globalt företag
Poolia Jönköping AB / Datajobb / Jönköping
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• Responsible for the delivery of approved infrastructure products and services to Operating Companies, approximately 1,000 seats.
• Drive End User Training and Adoption of Critical TS / EUS Services and Programs.
• Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs.
• Ensure that overall site operations are in good health and in compliance with all corporate, TS Shared Services, and local site /Operating Company's standard operating procedures and processes through the use of Site Metrics, Compliance Checks and Reports.
• Ensure local / site end user computing assets are Standard and Secure.
• Understand and align to the IT TS Service Delivery's goals and objectives, recommend process improvements and propose cost savings or cost avoidance solutions.
• Execute required tasks for local, regional and/or global projects and activities undertaken by TS in support of its mission as opportunities arise.
• Act as TS on-site Point of Contact as well as incident and service request escalation contact for IT Shared Services partners, Business Unit IT (BU IT) partners and business clients as appropriate.
Scope of role
• Responsible for the delivery of approved infrastructure products and services to Operating Companies, approximately 1,000 seats.
• Drive End User Training and Adoption of Critical TS / EUS Services and Programs.
• Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs.
• Ensure that overall site operations are in good health and in compliance with all corporate, TS Shared Services, and local site /Operating Company's standard operating procedures and processes through the use of Site Metrics, Compliance Checks and Reports.
• Ensure local / site end user computing assets are Standard and Secure.
• Understand and align to the IT TS Service Delivery's goals and objectives, recommend process improvements and propose cost savings or cost avoidance solutions.
• Execute required tasks for local, regional and/or global projects and activities undertaken by TS in support of its mission as opportunities arise.
• Act as TS on-site Point of Contact as well as incident and service request escalation contact for IT Shared Services partners, Business Unit IT (BU IT) partners and business clients as appropriate.
Skills & Competencies
• Bachelor's degree or equivalent and 3 years' experience in delivering IT services.
• Big Picture Orientation with Attention to Detail - able to operate in two "worlds" simultaneously e.g.: global corporate strategies and local operating company practices.
• Excellent verbal and written communication, networking, and influencing skills, including the ability to manage communication across management levels.
• Ability to lead, collaborate, challenge, and influence peers, subordinates, and management to drive compliance.
• Ability to successfully manage multiple critical issues simultaneously.
• Excellent communication skills (oral, business writing, presenting and listening).
• Strong customer focus and service orientation.
• Ability to navigate and produce results in a global, matrix organization.
• Broad based, well rounded technical background.
• Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software.
• Familiar with standard concepts, practices, and procedures associated with the ITIL framework.
Förmåner
Konsultrollen passar dig som på kort tid vill skaffa dig bred erfarenhet. Vi erbjuder dig chansen att arbeta på populära arbetsplatser med välkända varumärken där du kan utveckla din kompetens och bredda ditt CV. Du kommer att trivas som konsult om du söker en värld av spännande uppdrag och nya kontaktnät. Vid din sida har du din konsultchef som agerar bollplank och stöttar dig i att lyckas på dina uppdrag. Vi vill att du ska må bra och trivas med oss på Poolia. Därför erbjuder vi dig friskvårdsbidrag, rabatter på olika träningsanläggningar och ordnar regelbundet sociala aktiviteter. Självklart omfattas din anställning på Poolia av kollektivavtal, försäkringar, tjänstepension samt företagshälsovård.
Varaktighet, arbetstid
Heltid SixMonthsOrMore
Publiceringsdatum2017-11-13ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2017-11-26
Ange följande referens när du ansöker: 48383
Klicka på denna länk för att göra din ansökanFöretagPoolia Jönköping AB
AdressPoolia Jönköping AB
Norra Strandgatan 4
55320 Jönköping
KontorsadressNorra Strandgatan 4
Jobbnummer 3800001
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