Service Lead
Hcl Technologies Sweden AB / Datajobb / Göteborg
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hela Sverige HCL is the world's largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden's highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers' business needs. As part of HCL's commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012.
HCL's Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers.
We have a role for Service Lead in Gothenburg Sweden, please find below the details:
Work Location - Goteborg, Sweden
Start Date - Immediate
Job Type - Permanent
Job Title - Service Lead
Job Description:
Role Mission
The Service Lead is mainly responsible for a set of services for multiple customer, it's development, quality, economy and life cycle planning, as well as the delivery and support of it.
Service here means a uniquely identified package of software and hardware, available for order and delivery. It might very well consist of different components, in terms of functions, features and sub products.
Responsibilities and Powers
Business
• Authorised to make agreements which fall within the tasks / frameworks given by the client / project manager / account manager.
Work
The Service Lead is accountable for:
• Manage service offerings in a global matrix organization, bridging geographical and cultural gaps and positioning global standards to best satisfy local customer demand
• Service financial management, quality and customer satisfaction
• Reporting of all delivered service volumes for customer invoicing
• Reporting of all delivered services quality and performance measurements
• Budgeting for service cost and service structure changes
• Financial planning and follow-up on monthly and annual basis
• Reporting & managing all deviations to budget and/or forecast
• Establishing service and version plans on yearly basis and managing lifecycle
• initiating service improvement activities
• participate in customer's enhancement and development activities
• information and documentation about the service, like Service description, road map etc
• Participating in calculation and planning of development and operation activities.
• Driving work in regards of Request able Item and Request able Unit for the service
• Proposing changes which make the system more efficient and / or reduce operation or maintenance costs.
• Involved in pre-sales activities
The Service Lead will interact with the following roles:
• Technical Lead and Architect
• Delivery Lead
• Delivery Manager
• Business Controller
• Project Manager
Education and / or Experience Recommended
Skills & Knowledge:
This position requires very strong financial analysis and planning capabilities together with sufficient networking and telecommunications knowledge in order to represent service offerings, participate in functional steering of the service area, and collaborate with Technical Lead and Delivery Lead in an effective manner.
There is an expectation to continually drive productivity and efficiency gains in the Service, and this requires a thorough understanding of Service financial basis and the technical drivers.
Specific skills and knowledge include:
• Sufficient technical knowledge of LAN/WAN networking, network security, and telecommunications to allow for collaborative discussions in Service planning and implementation
• SAP R3 basic skills from a planning and analysis perspective
• Good communication and Customers/Services mindset skills in order to complete proposal documentation and to conduct professional relations with external vendors and customers, and managers.
• Good analytics ability skills in order to complete requirements quotations and reports analysis
As a person, you are structured and organized, communicative and you are a team player. You have a positive attitude and high working moral.
Do you find this role interesting and suitable? Kindly apply sharing your resume with
Kailashkenjale@hcl.com/
swati-d@hcl.com For any information regarding the role please reach out to
petra.carlasjo@hcl.comUnion representatives for Gothenburg:
Emil Bergvall -
emil.bergvall@hcl.comVaraktighet, arbetstid
Permanent Start Date - Immediate
Publiceringsdatum2018-06-25Så ansöker duSista dag att ansöka är 0001-01-01
Kontaktpetra.carlasjo@hcl.comFöretagHCL Technologies Sweden AB
AdressHCL Technologies Sweden AB
11134 STOCKHOLM
KontorsadressSveavägen 21 4 TR
Jobbnummer 4221534
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