Service Delivery Manager, Parts Logistics
Volvo Information Technology Aktiebolag / Datajobb / Göteborg
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hela Sverige Volvo IT is a global company and part of the Volvo Group. Our experienced and motivated team delivers reliable industrial IT solutions, competitive telematics services and insightful consulting services. We employ over 5 000 employees worldwide who work in an open and enthusiastic atmosphere where human diversity, mutual respect and the highest professional standards are essential components.
The StO/DtR (Sales to Order/Delivery to Repurchase) department is the largest delivery unit in Gothenburg offering a broad range of opportunities for personal development. We are delivering global IT solutions in the areas of CRM, Retail, Customer Loyalty, Service & Repair and Parts Logistics. Our employees work in global teams with all the Volvo companies and take on challenging assignments in our deliveries covering the complete product life cycle including new development and projects.
Our role is to provide expertise in our customers' focus areas. Maintain a high quality of deliveries and maximize the business value of IT solutions in the Volvo Group
This SDM role will belong to the Parts Logistics group. The Parts Logistics group deliver parts logistic global solutions for both customers Volvo Car and AB Volvo. Resources from both Volvo IT Poland and India are involved in the deliveries
Service Delivery Manager
Job description:
The Service Delivery Manager (SDM) is responsible for maintenance services delivery according to the SLA (Service Level Agreement). This applies to one or a set of applications as well as related infrastructure deliveries in scope of the SLA. Delivering maintenance services can involve resources from different Volvo IT sites/departments as well as non-Volvo IT resources. The SDM has staff liability.
The SDM will be responsible for Volvo Parts Global Parts Logistic systems for the business areas Volvo Trucks, Volvo Bus and Volvo Penta. This portfolio includes both the central systems and the market systems used by Volvo Parts. Most of the applications in this portfolio have the highest service level for availability.
Your profile:
You have broad experience from leading staff in a cost-, efficiency- and time target environment. You are customer oriented and service minded. You are a driving force with high social competence.
General qualifications and skills:
• Academic qualifications within the relevant field
• Communicative team-player
• Leadership skills
• Proactive and with a strong drive to continuously challenge and improve
• Excellent command of spoken and written Swedish and English
We can offer:
• A strong competence development roadmap and several professional and technical communities
• An attractive working environment with highly skilled and experienced colleagues
• Assignments in alignment with the core business
• A global network
Publiceringsdatum2011-12-07Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2011-12-25
Klicka på denna länk för att göra din ansökanAnsökan kan tyvärr inte göras via e-post.
KontaktHarry Hermansson, +46 31 322 43 99
Facklig kontaktThomas Åberg, Unionen, +46 31 322 53 95
Christer Jonsson, Akademikerna, +46 31 322 27 28
Anneli Mattsson, Ledarna, +46 31 322 93 91
FöretagVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
AdressVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
40508 GÖTEBORG
KontorsadressASSAR GABRIELSSONS VÄG
GÖTEBORG
KontaktuppgifterTelefonnummer: 031-667000
Jobbnummer 1100463
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