Service Delivery Leader
Volvo Group / Datajobb / Göteborg
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Infrastructure & Onsite Services
Service Management
Service Delivery Leader, Application Infrastructure
Volvo Group IT
Group IT governs the overall Process and IT efficiency within the Group. The function drives the usage of common processes, common IT systems and IT infrastructures.
We are now looking for one Service Delivery Leader for Application Infrastructure
In this role you will be reporting to the Director Application Infrastructure within Volvo Group IT/ Infrastructure & Onsite Services / Service Management. The Application Infrastructure portfolio is divided into two sub-portfolios:
The Application Hosting sub-portfolio - including on premise, hybrid cloud and public cloud, for all technical platforms used by the Volvo Group
The Data and Information sub-portfolio - including platforms for integration services, business intelligence, big data and analytics including artificial intelligence and machine learning.
This Service Delivery Leader role will be located in the Application Hosting sub-portfolio.
Role mission & context:
The mission is to ensure that all services within the service area are delivered according to contracted supplier obligations. The focus is to deliver business benefits by managing deliveries of services, in close collaboration with Volvo stakeholders and with the supplier(s).
The Service Delivery Leader monitors the actual services levels, controls that they are in line with targeted service levels, and manages corrective actions with the supplier(s). Also, the Service Delivery Leader oversees and participates in runtime process interactions with the supplier(s): releases and deployments, change management, escalation of incidents and problems, etc.
The Service Delivery Leader is commercially responsible for services delivered by the supplier(s), which includes both budgeting and follow-up, notably approving all service volumes invoiced by the supplier(s).
Key responsibilities:
Define, drive and engage in stakeholder interaction model and communication
Coordinate supplier deliveries including overall interaction model between Volvo and supplier stakeholders
Oversee management of service incidents & problems with the supplier, notably handling of related escalations
For shared infrastructure changes, approve that the change plan, risk mitigation plan and schedule are acceptable from a business point of view. Ensure adequate testing prior to their implementation. Review and approve changes in production and could participate in Enterprise change advisory board
Service delivery governance and service improvements
Compare the actual service levels with the targeted service levels in cooperation with the supplier
Provide report and alerts regarding actual service levels. Follow up on SLAs and report quality
In case of service level breach, make sure the appropriate corrective action plan is developed and implemented. If target service level is not met, challenge and assist the supplier(s) with the development and implementation of corrective action plans
Location: Flexible (preferably Gothenburg or Lyon)
For further information please contact:
David Zakai, Director Application Infrastructure, Service Management IOS, phone: +46 739029541
Sonia Ponsio, HR Business Partner for IOS Service Management, phone +33 665896107
General skills required:
Strong English written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences
Ability to meet the agreed targets, deadlines and goals without direct, day-to-day supervision
Ability to work in an international team with colleagues that have diverse cultural backgrounds
Additional competencies and experience required:
Service oriented mindset and business mindset
Strong experience of public and hybrid cloud service management
Strong ITIL processes experience
Solid experience of running business with financial accountability
Experience in managing relationship and negotiations with supplier(s)
We can offer:
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will be a key player in the Volvo IOS organization. You will work in close collaboration with various stakeholders inside as well as outside the Volvo Group.
At Volvo Group, we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender and nationality.
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group IT manages the Group's overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.
We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Publiceringsdatum2018-10-19Så ansöker duSista dag att ansöka är 2018-11-18
Klicka på denna länk för att göra din ansökanFöretagVolvo Group
AdressVolvo Group
•
40508 Göteborg
Kontorsadress•
Jobbnummer 4413363
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