Service Coordinator, Marine & Ports
ABB AB / Administratörsjobb / Västerås
2022-01-06
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At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Service Coordinator occupies an important position in the execution of Service projects and activities related to Service portfolio in ABB Marine & Ports. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for service orders and on-site service jobs, ensuring that the process is seamless, from order handling to invoicing and cash collection.
You will act as the key point of contact for the customer during order handling and the execution of a service job, optimizing customer satisfaction by meeting all obligations and requirements while complying with Health, Safety & Environment requirements.
This position reports to Service Manager.
Your responsibilities
Handling new orders from order received to successful delivery and invoicing and full responsibility over project budget.
Working close to both sales and engineers to assure successful deliveries of more complex projects.
Building sustainable customer and supplier relationships to ensure client growth, satisfaction and retention and utilizing feedback to drive development of processes and practice.
Regularly reviewing the scope of work to ensure that all parties fulfill their contractual obligations, particularly regarding claims and changes.
Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system.
Working with other ABB units as well as with end customers to harmonize service activities, deliver quality to customers and maximize service sales.
Your background
Bachelor's degree (or above) in Engineering is preferred.
Since you will work in a global company, you need to master Swedish and English in both speech and writing.
Customer centric mindset, teamwork spirit and striving for excellence skills are required.
Comfortable with close customer communication.
Driven person with ability to work independently and take own initiatives.
A strong will to learn new things and grow.
More about us
ABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow. Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees.
www.abb.com/marine Recruiting Manager Davide Erba,+4621-32 46 81, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Mikael Blomqvist, +4621-34 21 48; Ledarna: Leif Öhrberg, +4621-34 23 25; Unionen: Krista Andersson, +4621-34 02 85. All other questions can be directed to Talent Partner Therese Ideblad, +46 725 53 80 40.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
www.abb.com.Publiceringsdatum2022-01-06Så ansöker duSista dag att ansöka är 2022-02-04
Klicka på denna länk för att göra din ansökanAdressABB AB
Ängsgärdsgatan 6
72130 Västerås
Omfattning Detta är ett heltidsjobb.
Arbetsgivare ABB AB (org.nr 559193-0903)
Ängsgärdsgatan 6 (
visa karta)
721 30 VÄSTERÅS
Arbetsplats Ängsgärdet
Jobbnummer 6229344
Observera att sista ansökningsdag har passerat.