Senior Customer Success Manager
Epidemic Sound AB / Säljarjobb / Stockholm
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hela Sverige We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
At Epidemic Sound we are reinventing the music industry. Our carefully curated catalog, with over 40 000 tracks and 90 000 sound effects, is tailored for storytellers, streaming services, and in-store soundtracks. Countless clients around the world, from broadcasters, production companies, DSPs, and YouTubers rely on our tracks to help them tell their stories. Epidemic Sound's music is heard in hundreds of millions of online videos daily, across millions of playlist streams, and in thousands of in-store locations. Headquartered in Stockholm, we're spread across offices in New York City, Los Angeles, Seoul, Hamburg, and Amsterdam. We're growing fast, have lots of fun, and are taking the music industry with us.
We are strengthening our global Enterprise Sales Organization with a growth-focused Senior Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound's most strategic enterprise clients.
You have extensive experience from building long term strategic value with enterprise customers from roles such as Customer Success, Key Account Management and/or B2B sales.
Our Enterprise customers include production companies, broadcasters, advertising agencies, digital publishers, and brands with audiovisual media at their core.
How you will make an impact
• Develop trust and foster relationships with a portfolio of major clients by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables
• Identify, drive and close new business opportunities within client portfolio
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams collaborating closely with Tech, Product, Music, Analytics and Marketing
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Be a thought leader, driving key improvement projects and supporting the development of your peers
• Stay up to date with trends and best practices within the field
Who you are
To truly succeed in this role, you have a background in Customer Success, Key Account Management and/or Complex B2B Sales. You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with senior decision makers.
Driven and with strong business acumen, you create trust and relevance by understanding the customer needs, business and use cases to establish yourself as a trusted advisor. You are a self-starter with a can-do attitude, and your impeccable social skills turn strong relationships into solid business opportunities. Experience with music licensing is meritorious.
• Bachelor's degree or the equivalent relevant work experience
• 6+ years experience in Enterprise focused roles such as Customer Success/Key Account Management/B2B Sales
• Strong track record of meeting and/or exceeding retention and growth targets
• Fluency in English, both verbal and written
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• An active interest in music and/or media is a big plus
• Adaptive and not afraid of change within a rapidly growing company
Application
Do you want to be a part of our fantastic team? Please apply, in English, by clicking the link below no later than the 7th of August. We will begin reviewing applicants in August.
Curious to learn more about who we are and what we do? Check out our brand new "About us" page
https://www.epidemicsound.com/about-us/ Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-01-24
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Epidemic Sound AB (org.nr 556781-0899),
http://www.epidemicsound.com Arbetsplats Epidemic Sound
Jobbnummer 8008995
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