Seeking a Technical Account Manager
Globalization Partners HR Sweden AB / Säljarjobb / Stockholm
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hela Sverige Visa alla jobb hos Globalization Partners HR Sweden AB i Stockholm As a Technical Account Manager, you will drive the maximum adoption of products and identify expansion opportunities via high-value relationships with our customers, ensuring they remain successful by realizing the full value of their investment with us.
We are looking for a Technical Account Manager who will advocate our mid-market and large enterprise customers. Own both the overall relationship with customers and their success, while increasing adoption and ensuring retention and satisfaction. Through on-boarding, training, check-ins and account reviews, we constantly keep a sharp eye on churn indicators.
Your Responsibilities
Own both overall relationship with customers and their success while increasing adoption and ensuring retention and satisfaction
Onboard customers by providing training, setting up features and integrations into the customer infrastructure/ecosystem
Develop, prepare, and nurture customers for advocacy
Work with customers to establish critical goals and other key performance indicators, and aid the customer in achieving their goals as well as identifying and/or developing up-sell opportunities
Work closely with Product, Sales, Support and Development teams to quickly onboard customers, define success criteria and surface issues before they materialize
Develop scalable methods for communicating best practices to customers
Work closely with Sales to drive renewals and add-ons for customers
Serve as an escalation point for customer issues
Strategically funnel customer feedback to Product Management, advocating internally on behalf of your customer's needs to help influence the product map where relevant
Monitor and maintain client health score and proactively drive action to reduce churn risk
Facilitate Quarterly Business Reviews
Your Background
5+ years of experience within a SaaS/PaaS company as a Technical Account Manager, Sales Engineer, DevOps, SysAdmin or Support role
Demonstrated track record of owning customer relationships, including implementation, renewal, and up-sell
Familiar with Docker, Kubernetes, OpenShift and CI/CD concepts
Entrepreneurial approach to work, with a high degree of autonomy and self-motivation
Ability to quickly come up to speed on technology in order to successfully demo our tools and services while articulating product benefits and business value
Excellent interpersonal/customer relations skills with particular regard to strategic relationships; clear and concise verbal and written communicator
Proven track record leading customer engagements with demonstrated ability to understand technical concepts, guide strategy and deliver positive results for customers
Experience with Salesforce.com, Totango, Gainsight and SaaS monitoring platforms
Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment
Proven ability to manage multiple projects at a time while paying strict attention to detail
Ability to deliver results across multiple initiatives that include increasing revenue growth, customer satisfaction, feature adoption and retention
Desired Qualifications
Experience in pre-sales is highly preferred
Experience with Prometheus, Grafana, Kafka, Cassandra, Jenkins
Publiceringsdatum2021-11-02Så ansöker duSista dag att ansöka är 2021-12-02
AdressGlobalization Partners HR Sweden AB
Villagatan 19
11432 Stockholm
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Globalization Partners HR Sweden AB (org.nr 559121-3995)
Villagatan 19 (
visa karta)
114 32 STOCKHOLM
Tillgång till bil För detta jobb krävs att du har tillgång till en egen bil.
Körkort För detta jobb krävs körkort.
Ansökan E-post:
lmckay@globalization-partners.com Kontakt HR Specialist
Lisa McKay
lmckay@globalization-partners.com 0738409680, 0738409680 Jobbnummer 6089725
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