Responsible for Problem Management
H&m It-Avdelning / Datajobb / Stockholm
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hela Sverige Are you a driven and inspiring person, a great communicator with vast experience from ITSM Processes? We are now looking for a Responsible for Problem Management.
As Responsible for global Problem Management - we call it Process Architect - you will be an essential part of the IT Departments journey to be more service oriented, grounded in our ITIL Processes. You will answer to the Process Owner, cooperate and work together with other Process Architects, Business Representatives, IT Development, Governance, etc. You will drive the global implementation of Problem Management.
You will be part of a section with a global 24/7 responsibility for all IT operations, mainly located in Stockholm and Hong Kong. There are several central processes and functions that serve as the engine in the daily operations.
We are looking for you who are able to explain and communicate complex things in a way that makes sense to different stakeholders. You have the ability to see the bigger picture and keep focus on solutions rather than on problems. You are a people person and you thrive in a team oriented environment. To be successful, we believe, you have a broad understanding of both IT-development and IT-operations, as well as of the technology that daily service delivery depends on (ticketing systems, monitoring, process integration, reporting etc.).
H&M is an exciting place for an IT career! Our expansion is long-term and is taking place through several brands - we grow both online and with new stores. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world's largest fashion retailers we can offer you endless career opportunities.
Your responsibilities
The job as Responsible for Problem Management at H&M comes with a lot of responsibility - and lots of fun.
Your to do-list includes:
• Process Design and Roadmap together with other Process Responsibles
• Purpose and value of the process
• Process Implementation:
o Ensure training material and sessions to improve Process Adherence
o Establish and monitor KPIs of the process
o Collaboration with internal and external stakeholders to ensure efficient end to end services
• Continual Process Improvement, documentation and performance
• Ensure alignment with other processes
Keywords: Problem Management, Problem Process, Leader, ITIL, Service Management, ITSM, Change Management
Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.
Your skills and experiences include:
• Several years' experience of process work within the ITSM area
• Experience from modern ITSM tool like ServiceNow, BMC, etc
• Inspirational and being able to motivate people
• Driven, motivated and goal oriented mindset
• Solid and successful Management experience with people skills
• Excellent communication and presentation skills
The IT department is an important part of the company's business and carries out operations, software development and maintenance of the company's systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers "Fashion and quality at the best price in a sustainable way". The IT-department is located in Stockholm and Borås and conducts business virtually all over the globe. The H&M group includes in addition to H&M the brands H&M Home, COS, & Other Stories, Monki, Weekday, Cheap Monday and ARKET. As an IT-department, we work with all brands.
Publiceringsdatum2018-04-04Så ansöker duSista dag att ansöka är 2018-04-15
Klicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
Årstaängsvägen 13
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Jobbnummer 4060391
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