Qlik is looking for a Junior Technical Support
QlikTech International AB / Supportteknikerjobb / Lund
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hela Sverige Visa alla jobb hos QlikTech International AB i Lund,
Göteborg,
Stockholm,
Solna eller i
hela Sverige This role will give you an excellent opportunity to learn how web applications work and how to troubleshoot them. You will be a part of a high-impact team oriented culture where you will be encouraged to achieve extraordinary results important to you. Qlik will offer you a challenging role with every opportunity to develop as an individual as well as a professional.
Key Responsibilities & Tasks
Continuously learn new products and technologies around business analytics
Register incidents received by web, e-mail and phone in the CRM system
Incident Handling and classify them based on severity and priority
Utilize existing Knowledge Base, manuals or other reference materials to resolve incidents
Investigate and resolve incidents with no known solution
Contribute to the Knowledge Base
Collaborate with Senior or Principle Support Engineers on complex cases when appropriate
Replicate and log reported bugs in bug tracking system
Escalate cases to Escalation or R&D Engineers when required
Customer Care and participate in customer and partner events
Visit customer sites if needed
Attend virtual and classroom based training classes
Complete certifications/training for company products or 3rd party products
Your Profile
Take responsibility for generating a positive customer experience
Be open and straightforward when communicating with customers, partners and other team members
Move quickly to resolve support issues in a timely manner
Challenge the status quo though innovative problem solving
Be a team player by working collaboratively with other team members and departments
Work in a multicultural environment
Competencies & Skills
Bachelor?s degree in Computer Science, Computer Information Systems, Software Engineering or other related field or equivalent work experience.
Understanding of Networking terminology
Understanding of Windows Server settings and utilities
Understanding of relational databases
Knowledge of information frameworks such as XML, HTML or ASP.NET
Awareness of Web Services open standard protocols such as SOAP, WSDL and UDDI
Business level English is mandatory
Swedish, Spanish, French or German would be an advantage
Work shift rotation to cover evenings, public holidays and weekends will occur every other month
Could this be an interesting role for you? Please send us your CV and Cover Letter in English as soon as possible.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-04-13ErsättningFast månads- vecko- eller timlön
Så ansöker duAnge följande referens när du ansöker: 15024
FöretagQlikTech International AB
AdressQlikTech International AB
Scheelevägen 24-26
22363 LUND
Övriga kontaktuppgifterTelefonnummer: 010 209 7500
Jobbnummer 2780542
Observera att sista ansökningsdag har passerat.