Norwegian Speaking Customer Support Advisor
Klarna AB / Butikssäljarjobb / Stockholm
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hela Sverige Customer Support is part of our Service Center department, with the primary goal to deliver excellent service to Klarna's consumers using our payment services. Acting as a second line support you will provide our Norwegian consumers with extraordinary service by answering their questions mainly by email and also by phone. Your daily work consists of handling complex errands escalated from our 1st line which includes complaints, general account questions and you will also be involved in different improvement projects regarding our routines and processes.? We strive to give our consumers world-class service and to exceed their expectations. You will play a central role in Klarna's success and your work will have a direct impact on our customer satisfaction.
Success in this role means being a driven and independent person who have a strong interest in communication. You enjoy investigating and solving complex customer errands and you always "go the extra mile" to provide world-class service. In this position it is important to have strong pedagogical skills and you thrive on getting a great deal of responsibility and freedom. You enjoy being part of a fast-paced organization where you work towards common goals together with dedicated, social team members. You are not afraid of new challenges and to develop by setting goals, both individually and in the team. As you will work towards the Norwegian market we expect you to have great communication skills in Norweigan and English - both written and spoken. Preferably you have worked within service but it's not a requirement.
We offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Sweden's fastest growing companies, you will play an important role in taking Klarna to the next level.
We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences. Our team includes women, men, mothers, fathers, the self-taught, the college-educated, and people from all over the world.
We recommend you to apply as soon as possible as selection and interviews are held continuously. Please make sure to enclose your resume and cover letter with your application.
Are you a Norwegian speaker looking for a fun and engaging part-time or full-time job in Stockholm's city center? Come and join us!
Klarna Group has more than 1400 employees and is active on 18 markets. We serve 45 million consumers and work with 65 000 merchants. Our vision is to become the world's favorite way to buy. Service Center at Klarna has about 300 employees and acts as a support towards our consumers and merchants providing world class service. We are now looking for a service minded team member to join our Nordic team.
Publiceringsdatum2017-09-14Så ansöker duSista dag att ansöka är 2017-10-14
Klicka på denna länk för att göra din ansökanFöretagKLARNA AB
AdressKLARNA AB
Sveavägen 46
11134 STOCKHOLM
KontorsadressSveavägen 46
Jobbnummer 3697850
Observera att sista ansökningsdag har passerat.