Manager Product Support Wheel loaders and Articulated Haulers
Volvo Group / Chefsjobb / Eskilstuna
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hela Sverige Are you ready to take on a challenging leadership role to create true customer value? As Manager Product Support, you are leading and continuously developing an international team of 12 highly skilled and motivated technicians reporting to you. Your team has the task to resolve technical problems reported on our products. You will be reporting to Director Product Support and be a part of the Product Support management team.
Product Support sales region EMEA (Europe, Middle East, Africa) has the responsibility to support all dealers in the region on technical problems. We solve problems, both directly verses our dealers, but also long term by acting as the primary input to drive further design improvements of all our products.
Other important areas of your work will be to follow up on monthly performance figures and take actions to improve business and process.
In this highly visible role you will be in close contact with our dealers and our highly committed colleagues inside the sales region, as well as in the global functions in Volvo CE. We are just about to take the next step of achieving professional support when we currently are starting the launch of a world class technical support system.
We'd like to think that excellent product support is what sells the next machine, and your most important task is to ensure this is what your team provides. For this you need a passion for leading people and you enjoy working with continuous improvements. You are a natural leader and humble person with focus on team development. It is important that you contribute to our business with your ability to listen, your commitment and will to coach. To succeed, you also need a strong quality and customer focus as well as the ability to reach results.
You have a Technical and/or Commercial University degree and/or corresponding working experience. You also need experience as manager, project manager or team leader. It is advantageous with experience of working in international environments. Technical machine knowledge will help to understand your business. Fluency in English and Swedish is a must, written and spoken alike.
Core Responsibilities:
• Performance of the Support team in terms of response times, quality and availability
• Continuous team and process development
• Set, follow-up and report necessary actions in order to meet the Product Support targets
• Secure we are driving the correct product development activities to improve quality
• Take an active part, together with the team, in the Technical Goodwill discussions with our dealers. Also closely monitor the Goodwill spending and secure it is within approved authorization levels and budget
• Guide the team to secure a good and trustful communication with EMEA dealers as well as other Volvo CE departments
• Take active part in the development of the EMEA as well as the Global processes within the Product Support area
• Set and follow up the financial budget for all WL and AH Technical Support personnel
For further information about the position, please contact:
Oscar Eklundh, Director Product Support EMEA, tel; +46 16 5415874
Required competencies:
• Leadership
• Developing Direct Reports & Others
• Motivating Others
• Integrity
• Drive for result
• Change management
• Communication
• Product knowledge
• Commercial knowledge
• Technical knowledge
• Business mind-set
• English
Minimum Years of Experience Required:
• 3 to 5 years of experience as manager, project manager or team leader - technical machine experience is an advantage.
Minimum Education Required:
• Technical and/or Commercial University degree and/or corresponding working experience
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
With Volvo Construction Equipment, one of the world's leading providers of products and services to the construction industry under the brands Volvo, SDLG and Terex Trucks, you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Publiceringsdatum2017-04-20Så ansöker duSista dag att ansöka är 2017-05-21
FöretagVolvo Group
AdressVolvo Group
•
63185 Eskilstuna
Kontorsadress•
Jobbnummer 3449062
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