Lead Capability Service Manager to AstraZeneca
AstraZeneca AB / Datajobb / Göteborg
2018-07-17
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➡️ Klicka här för den senare publicerade platsannonsen "Lead Capability Service Manager to AstraZeneca" (publicerad 2018-08-22) ⬅️
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hela Sverige An exciting opportunity to run and transform critical business services across AstraZeneca's global footprint.
The role
The Lead Capability Service Manager is accountable for the provision of excellent IT service to the business. The role is responsible for managing a team of Capability Service Managers; and for the management of the service portfolio, roadmap and all service activities. As the Lead Capability Service Manager, the successful candidate will be responsible for improving existing services and ensuring that new services are developed and implemented in line with business requirements. The role will work collaboratively across global teams of business stakeholders, developers, partners, offshore support teams and vendors to successfully deliver continuous improvement and value.
This candidate will have the opportunity to demonstrate leadership in maturing the service model and processes and through looking for ways to drive efficiency and quality from existing on-shore and off-shore resources. The first 12 months in role will be focused on developing capabilities and supporting AstraZeneca's shift to customer centric service delivery. Candidates should expect a team-oriented, exciting, challenging, and fast-paced environment.
Responsible:
Effective management and development of a team of Capability Service Managers.
Delivery of end to end user experience and satisfaction.
Management of Total Cost of Ownership (TCO).
Management of Service Enhancement Requests.
Capacity planning and management; taking account of business growth and changes.
Application risk management, along with communicating and agreeing the aggregated risk position with the IT Capability Lead and business sponsor.
Matrix management of multiple offshore Operational Service Managers across functions; to ensure services are delivered and continually improved to the expected levels.
Execution of application decommission (BC, execution and benefits realisation) including where appropriate the removal of service components.
Transition and design of new services through projects and BAU.
Act as escalation point for key service support processes, including Incident Management, Problem Management and Change Management.
Management of relationships and communications with senior stakeholders.
Service performance reporting within IT and the business; including SLA and metrics.
Manage compliance with GxP/SoX to ensure control frameworks and testing are in place and AstraZeneca remains compliant.
Manage relationships with internal and external suppliers, serving as the main contractual lead representing AZ to external supplier organizations.
Continually review and drive supplier performance, ensuring contracts are fit for purpose.
Negotiation and agreement of licensing deals, where appropriate using SMEs within IT and Procurement for support.
Maintain and apply knowledge of application technologies and industry trends/changes external to AstraZeneca.
The profile
A drive and passion for improving the service experience for end-users and achieving excellence in IT operations is key to the role. Candidates will be self-starters with strong organisational skills, expertise in ITIL service management and people management. This is
Team leadership & people line management
ITIL v3 Foundation qualified
Service management & IT support experience
Ability to interpret & communicate technical information into business language
Stakeholder relationship management
Customer satisfaction focus
Strong written & verbal communication skills
Ability to work independently
Proactive and results-oriented
Ability to manage complex & ambiguous situations
Interested?
If you would like to know more, contact the responsible recruitment consultants Patrik Jensen +46702375734,
patrik.jensen@sigma.se or Mikaela Jahreskog +4670 248 72 41,
Mikaela.jahreskog@sigma.se Welcome with your application on
www.sigmarecruit.se/jobb. Selections and interviews will be held continuously, please apply as soon as possible.
About AstraZenca
AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2018-07-17ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2018-08-20
Klicka på denna länk för att göra din ansökanKontaktMikaela Jahreskog +46 702487241
FöretagAstraZeneca AB
AdressAstraZeneca AB
Valhallavägen 117 G
11531 Stockholm
KontorsadressValhallavägen 117 G
Jobbnummer 4255862
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