Knowledge and Training Lead - Digital Customer Support
Scania CV AB / Pedagogjobb / Södertälje
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hela Sverige Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.Would you like to work globally with the entire world as your workplace, face new challenges every day and solve customer problems? Then you should join us!
Scania is undergoing a transformation to become a supplier of complete and sustainable transport solutions. An integral part of that future is our ability to provide great support for our digital customer services. Therefore, we are now looking for a Knowledge and Training Lead to join us on the journey of providing excellent support. The role will report to Head of Digital Customer Services Support and you will be a part of a fun and inspiring team with the ambition to deliver premium support.
Your role
As a Knowledge and Training Lead, you are responsible for effectively managing and utilising knowledge, information and training within the Digital Services Support organization. Your primary goal is to ensure that knowledge is captured, organized, shared and applied to support the organization's objectives and build a scaleable knowledge-sharing and training model.
Your profile
We expect you to be a skilled collaborator; empathic, curious and bringing energy and enthusiasm to the table. You listen, communicate and solve problems together in a structured way. You are a problem solver and enjoy working with complex issues. We are looking for you that have a holistic view, search for new solutions and perspectives and are creative and curious.
Requirements
• 3+ years of work experience in similar role
• Fluent in English, written and verbally
• Swedish is meritious
• Experience in knowledge management and training from a customer-centric organisation
The team
If you enjoy change and fast pace, we think you will enjoy working with us. We are a diverse team who can't wait to start this journey together with you. You will join a team where we allow all our great colleagues to deliver fabulous services that will delight our customers today and in the future. The journey will be tough and we will have to make wise choices, hard prioritizations and work as a team to move ahead. We will do that within a work environment where we trust and support one another, embrace different perspectives and value a can-do attitude.
What we offer
We offer a flexible way of working in order to balance work and your personal life. At the start of your career with us we would like to see you more in person in the office, to build relationships, gain training and experience the KY culture. Eventually, you will work in a hybrid way. Please note that this position is based in Södertälje, Sweden.
Interested? Great! Please help us understand why you should be our next colleague by providing us with your CV and a motivational letter.
Further information and application
For further information, please contact Collander Rickard, Head of Customer Success,
rickard.collander@scania.com.
Interviews will be held continuously and the position can be filled before the last application date, which is 4th of July.
A background check might be conducted for this position.
#LI-Hybrid
Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2020, we delivered 66,900 trucks, 5,200 buses as well as 11,000 industrial and marine power systems to our customers. Net sales totalled to over SEK 125 billion, of which over 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 50,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP. For more information visit:
www.scania.com. Ersättning Månadslön
Så ansöker du Sista dag att ansöka är 2023-07-04
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Scania CV AB (org.nr 556084-0976),
https://www.scania.com Arbetsplats Scania
Jobbnummer 7897402
Observera att sista ansökningsdag har passerat.