IT Service Desk Engineer
Atlas Copco Aktiebolag / Supportteknikerjobb / Nacka
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hela Sverige Atlas Copco is an industrial group with world-leading positions in compressors, construction and mining equipment, power tools and assembly systems. The Group delivers sustainable solutions for increased customer productivity through innovative products and services. Founded 1873, the company is based in Stockholm, Sweden, and has a global reach spanning more than 170 countries. In 2009, Atlas Copco had about 30 000 employees and revenues of BSEK 64 (BEUR 6.0). Learn more at
www.atlascopco.com.Atlas Copco ASAP is a Global Service Provider dedicated to delivering high quality services in the areas of Finance and Accounting, IT/IS, HR administration ("Employee Benefits" in ASAP NA), Non Core Purchasing and Project Management to the different business units within the Atlas Copco Group. Our organization currently has around 900 employees worldwide, supporting 18.000 users in more than 60 countries and offering our Services to approximately 270 operational units.
Job description
• To act as a IT Service Desk supervisor: Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly. Take action on incidents which are approaching or have reached the point of breaching our service level agreements.
• Provide 2nd level desktop support for our external service desk providing them information and support about Atlas Copco applications: ERP system (Scala, BPCS), PC, LAN, WAN, Lotus Notes, server infrastructure, communication, HW equipment, etc.
• Maintain the operational hand book up to date and ensure that our service provider is updated about Atlas Copco applications, standards and the internal organization structure.
• Service Desk support at desktop and infrastructure levels (LAN, etc) for VIP and key business users.
• Recommend updates, new incident classifications and process improvements.
• Lead and participate in projects related to service and/or productivity improvements.
• Provide training in Atlas Copco applications and standard process to Service Desk agents and Specialists.
• Identify IT & Customer training needs.
• Ensure that all agreed service levels are understood and observed by service desk staff.
• Analyse Service Desk incidents and service requests to assess opportunities for reducing service desk workload.
• Report to the IT Operations manager regarding problems and status of activities and staffing requirements.
• Schedule and manage new and lease end PC & Peripheral provisioning.
Experience requirements
Good command of English is required
Experience in the same area 2-4 years
Educational requirements
Bachelor degree in Information Technology or similar through experience
Certification within ITIL (Foundation) is a must
Windows 2000/XP, server, client
Microsoft Office XP/2003
PC management software
Lotus Notes user support
Personality requirements
Desire and ability to improve existing process
Aspiration for professional and career development
Genuine interest in technical aspects
Ability to plan work effectively
Positive attitude and ability to solve problems
Service minded
Country and city description
Stockholm, Sweden
For further information please contact
Victor Garcia, IT Operations Manager Sweden & Denmark
Phone: +46(8)743 90 78
victor.garcia@se.atlascopco.com or
Hanna Jacobsson, HR Communicator
• 46(0)8 743 9056
hanna.jacobsson@se.atlascopco.comPlease send you application no later than October 22 to hanna.jacobs
Publiceringsdatum2010-09-23Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2010-10-22
Ange följande referens när du ansöker: ASAP
Ansökan kan skickas till e-postadress:
hanna.jacobsson@se.atlascopco.comKontaktHanna Jacobsson, +46 8 743 9056 (Direkt),
hanna.jacobsson@se.atlascopco.comFöretagATLAS COPCO AKTIEBOLAG
AdressATLAS COPCO AKTIEBOLAG
10523 STOCKHOLM
KontorsadressSICKLA INDUSTRIVÄG 3
NACKA
KontaktuppgifterTelefonnummer: 08-7438000
Jobbnummer 739629
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