Help Desk Agent (itil)
Co-Worker Technology Sweden AB / Supportteknikerjobb / Nacka
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hela Sverige DESCRIPTION
Do you want to be a part of the support-team at one of the world's largest fashion company? Our Client has more than 3200 stores in 54 countries.
The Global IT Helpdesk in Sweden is looking for new members to strengthen its current team of 40 agents. The position is based in Stockholm and includes helping the company's office, warehouse and call center users worldwide with IT-related questions and support in accordance with our client's Incident Management process.
Our Client is a global support-team that works 24/7. We divide the work into 2 shifts in Sweden and 1 shift in Hong Kong, meaning that we are handling the support from Sweden during 07:00-01:00 (summertime) and 07:00-00:00 (wintertime) weekdays and weekends, all days!
SKILLS
We are looking for an individual who is service minded and has previous experience with similar tasks within an IT/support organization. You need to have good verbal and written communication skills in both Swedish and English. The person should be a fast learner and above all have a positive and helpful attitude.
You are:
• Service minded
• Positive and helpful
• A fast learner
• A team player
Mandatory experience/skills:
• 1 year experience with similar tasks
• Good verbal and written communication skills in both Swedish and English
• Good knowledge of supporting computers running on Windows 7
• Knowledge of administration in Active Directory, e.g. users, security groups and distribution lists
• Knowledge of the applications included in the Microsoft Office 2010/13-suite.
Preferable experience/skills:
• Knowledge of ITIL processes, specifically the Incident Management process
LOCATION:
Stockholm, SWEDEN
DURATION
01 April 2015 to 30 November 2015
Please note!
Required consultant information (included in the motivation or in the CV):
• Date of birth (YYYY/MM/DD)
• Place of residence
• Possible start date (2014-XX-XX)
• Minimum one reference (Name, company, contact details and relation to a relevant reference for this combination of consultant and project)
For application or more information about the position, please contact:
Ranjith Engu
Phone: +46 73 748 27 13
Email:
ranjith.engu@co-workertech.comPubliceringsdatum2015-02-10Arbetstider och omfattningVisstidsanställning 6 månader eller längre
Heltid
ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2015-03-11
Ansökan kan skickas till e-postadress:
ranjith.engu@co-workertech.comFöretagCO-WORKER TECHNOLOGY SWEDEN AB
AdressCO-WORKER TECHNOLOGY SWEDEN AB
AUGUSTENDALSVÄGEN 24
13152 NACKA STRAND
KontorsadressAUGUSTENDALSVÄGEN 24
NACKA STRAND
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Övriga kontaktuppgifterTelefonnummer: 070-4324414
E-postadress:
info@co-workertech.com Jobbnummer 2159531
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