Global Support, External Web
IT / Supportteknikerjobb / Örebro
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hela Sverige Are you our new colleague? We are currently looking for a Global Support Specialist to join our inspiring and innovative team.
Does this sound like the next step in your career? Then this just might be the right challenge for you.
Epiroc IT develops, operates, monitors and maintains a wide range of information technology solutions and services to enable Epiroc's growth and profitability. The function operates on a global level to ensure that the organization has the tools needed to be successful.
In this position you are a member of the support team for the Epiroc external websites (www.epiroc.com,
www.epiroc.se etc.). The team provides support and advice to internal customers in regards to digital communication topics, especially Adobe products-based websites. Support is given via a central helpdesk solution covering the entire world. Approximately 200 tickets are received every month in a wide scope or difficulty, from simple pictures upload to new websites creation, for the currently 110 websites handled by the solution.
Therefore we need your expertize as our new team member!
Our team
We work in an international environment with users in all parts of the world, giving support and drive the development of the sites and platforms that is the front face to our customers around the world. Our close cooperation with suppliers in different parts of the world also adds to make out work interesting.
We work in an open and friendly environment, where we are committed to always find new innovative solutions through collaboration both within the team and externally.
The team will grow during the coming years and you will reporting to the Application Manager IT, External Web.
Job description
As Global Support Specialist, you will support internal users of the Epiroc Group website, and all local country external websites in more than 150 countries. Furthermore, you will support members of the web team in the daily operational activities.
The role also includes safeguarding the daily operations in process-related applications, for example Adobe Experience Cloud (AEM), SDL Translation Management system, ticketing system, JIRA to name a few. These tools and other things you will learn once you start.
You will ensure that requests are always handled with respect to the users need and in a timely manner. You will also get the chance to support setting up new websites and test new functionalities.
Experience requirements
We see that you have 1+ year experience of working in the digital area or in customer service. You have a strong affinity towards the web as well as a real interest in digital related topics. Interest and background in the technical aspects of web technologies is a plus.
You well organized and think it is fun to help, follow-up and deliver a good solution to the support object.
English is our corporate language so fluency in English, both written and oral is a prerequisite for this role. A university degree is an advantage.
Personality
You are a team player with strong interpersonal and communication skills. You are committed and collaborative, and motivated by challenges. This being a support role, we see that you are service minded and pedagogical to be able to provide our users with the best possible support.
Country and city description
Örebro, Sweden
Company presentation
Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries. Learn more at
www.epirocgroup.comApplication
Please attach your CV and personal letter to your application. Varbi is our recruitment system. If you are new to the system, start by register a profile.
Last day to apply is 27 October
For more information about this position, please contact:
Lars Almbrandt, acting Application Manager IT External web
E-mail:
lars.almbrandt@epiroc.com Phone: +46 732 7094 60
For more information about the recruitment process, please contact:
Claes Unestål, Human Resources Professional
E-mail:
claes.unestal.ortelib@epiroc.com Phone: +4619 10 755 12 12
Varaktighet, arbetstid
100%. Tillträde: According to agreement tillsvidareanställning
Publiceringsdatum2018-10-12ErsättningMonthly
Så ansöker duSista dag att ansöka är 2018-10-27
Ange följande referens när du ansöker: 2018/237
Klicka på denna länk för att göra din ansökanFöretagIT
AdressIT
Tackjärnsgatan 8
70191 Örebro
KontorsadressTackjärnsgatan 8
Jobbnummer 4400116
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