Global IT Helpdesk Agent
OnePartnerGroup Stockholm AB / Supportteknikerjobb / Stockholm
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hela Sverige Do you want to be a part of our client excellent Helpdesk-team?
Dina arbetsuppgifter
Our client 's Global IT Helpdesk-team in Sweden is looking for new members to strengthen its current team of 50 agents. The position is based in Stockholm and includes helping all our office-, warehouse- and call center-users worldwide with IT-related questions and support in accordance with our Incident Management process.
They are a global support-team that works 24/7. They divide the work into 2 shifts in Sweden and 1 shift in Hong Kong, meaning that they are handling the support from Sweden during 07:00-01:00 (summer time) and 07:00-00:00 (winter time) weekdays and weekends, all days!
We are looking for an individual who is service minded and has previous experience with similar tasks within an IT/support organization. You need to have good verbal and written communication skills in both Swedish and English. You should be a fast learner and above all have a positive and helpful attitude.
Din profil
Your skills:
• 1 year experience with similar tasks.
• Good verbal and written communication skills in both Swedish and English.
• Good knowledge of supporting computers running on Windows 7.
• Knowledge of administration in Active Directory e.g. users, computers, security groups and distribution lists.
• Knowledge of the applications included in the Microsoft Office 2010/13-suites.
• Knowledge of ITIL processes, specifically the Incident Management process.
Your personality:
• Throughout your career you have created strong results.
• As a person, we believe you are ambitious, competitive, humble and communicative.
• You are constantly looking for possibilities to improve things.
• You value own responsibility, fast pace, teamwork and straightforward communication.
• You enjoy working in a global role, with many different contacts.
Additional:
• For this assignment, we are at first hand looking for consultants permanently based in Stockholm.
• We are primarily looking for freelancers or employeed consultants, subcontractors/subconsultants are not of interest.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2017-04-06ErsättningFast lön
Så ansöker duSista dag att ansöka är 2017-04-27
Ange följande referens när du ansöker: 4039
Klicka på denna länk för att göra din ansökanKontaktJannie Hagenius
jannie.hagenius@onepartnergroup.se 0707 65 20 95
FöretagOnePartnerGroup Stockholm AB
AdressOnePartnerGroup Stockholm AB
Sankt Eriksgatan 117
11343 Stockholm
KontorsadressSankt Eriksgatan 117
Jobbnummer 3423116
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