English Customer Support Manager and Social Media Expert
Glorious Games Group AB / Kundservicejobb / Stockholm
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Glorious Games Group
Glorious Games Group is a multi-product gaming company located in central Stockholm. It has been around for more than 10 years under the name Stardoll and has now evolved into producing multiple additional titles.
Innovation, Professionalism & Quality of Life
We believe that the most important thing when going to work is having fun, gaining new experiences, and learning new things. We offer a work environment with a friendly atmosphere and great colleagues. Over the years we have learned a lot, but our hunger for knowledge and experience never stops, which is why we can offer a great chance to learn new things and grow as individuals.
We believe that working together is crucial for success. Challenges are always something we take on together and overcome. Quality of life is an important aspect of any work environment, so we strive to take care of our co-workers by supplying beneficial services, lunch walks and activities outside of work.
The Role
This job is for the role of Customer Support Manager for the English-speaking markets at Glorious Games' Stockholm office.
As Customer Support Manager for English, you will be in charge of customer service for the English-speaking markets for our products. As part of the Engagement and Retention team, you will be responsible for engagement activities such as special events, campaigns, contests, etc., while managing the English-speaking community.
We are hoping to find a candidate that is interested in fashion so they can also assist our Fashion Manager. A super bonus would be someone who has experience in social media management who can help maintain the future of our social media presence.
We are motivated to hire a qualified candidate for this position as soon as possible and will only be accepting applications from individuals who are currently living in Sweden and legally allowed to work.
Responsibilities
Customer Support Manager
• As Customer Support Manager, you will manage the community (which includes social features such as forums, clubs, blogs, etc.).
• Update and manage our engagement activities and features for your market.
• Answer to customer queries and handle behavior reports.
• Create campaigns and engagement opportunities that aid in customer retention in the English speaking markets.
• Make a positive impact on your markets by creating a friendly, welcoming, and exciting space for all users.
Social Media Manager
• Maintain a positive and consistent Social Media presence for our products.
• Assist the Fashion Manager in spotting trends.
• Ensure that all social media correspondence is clear, correct, and on-brand with our tone of voice.
Qualifications
• Documented experience and understanding of all aspects of customer service.
• Experience in digital content and games market.
• Native level of English with excellent writing skills.
• Proficiency in analyzing and interpreting data in order to plan resources effectively.
• Previous experience in customer service and/or community management.
• Previous experience in mobile games is a plus.
• Excellent task management and collaboration skills.
• Good organizational skills.
• Basic knowledge of Trello, Slack, Jira, and Google Docs a plus.
• Basic knowledge of Photoshop.
• Documented experience in Social Media management.
Personal skills
• Great communication skills
• Service minded
• Stress tolerant
• Team player
• Able to take personal responsibility for tasks and outcomes
• Able to plan ahead and work proactively
• Collaborative and independent
• A customer and sales-oriented mind
• Number and data driven
Diversity Statement
At Glorious Games, we celebrate diversity and are committed to creating an inclusive and safe environment. We support individual and professional growth and opportunity for all employees regardless of age, sexual orientation, gender identity, color, nationality, religion, size, disability, or any other characteristic beyond merit and talent.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2019-10-14ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2020-04-01
Klicka på denna länk för att göra din ansökanFöretagGlorious Games Group AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Glorious Games Group AB (org.nr 556691-1516),
http://gloriousgamesgroup.com Arbetsplats Glorious Games
Jobbnummer 4886235
Observera att sista ansökningsdag har passerat.