Customer Support Agent
Natural Cycles / Butikssäljarjobb / Stockholm
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We are looking for a Customer Support Agent to join our team. As a Customer Support Agent at Natural Cycles you willengage with the core of our company - our Cyclers (customers). Natural Cycles currently have +600.000 Cyclers in over 160 countries across the world. Together with our internationalteam of Customer Support Agentsyou will interact with and take care of our Cyclers everyday.
What you will be doing
Accurately respond to Cyclers' or potential Cyclers' inquiries via multiple channels such email, online chat or social media
Answer questions, give advice and support in queries ranging from menstrual cycles to payments, app related, logistics queries etc.
Engage with our Cyclers and build trust to create memorable interactions with Natural Cycles
Maintain detailed knowledge of our product, policies, and marketing strategies
Contribute to identifying areas of improvement with the Cycler journey in focus
Meet individual quality service goals while appropriately prioritising workload to meet individual targets and set standards, as well as department goals
What skills and experience you should have
A minimum of 1-year experience in Customer Service/Support
Great communication skills, a pedagogical approach and attentive to customer needs, expectations and emotions
Confidence to make independent judgments to resolve customer problems
Service-minded and compassionate
Enjoy working in a fast-paced environment, both independently and as a part of a team
Interest in the male and female reproductive system and comfortable with discussing reproduction, sexual relations and customer's personal problems
Previous experience in the healthcare field or (health) education field is a plus
Strong computer skills, specifically Google Drive is a must
Fully fluent or native level of English
Fluent/native level of any of the following languages is a plus;Swedish, Spanish, German, Portuguese (Brazil or Portugal), French, Italian.
About Natural Cycles
Natural Cycles is a revolutionary approach to birth control and family planning, empowering women to make informed decisions. Developed initially by two former physicists, our algorithm and app is clinically tested, used to date by more than 600 000 women and we are backed by several international VC firms. Natural Cycles is located in the center of Stockholm, have a great familiar atmosphere and we are a truly diverse workplace with more than 25 nationalities and 60/40 in gender diversity.
Only applications sent in English andthrough the website will be considered.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2018-03-22ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2018-09-08
Klicka på denna länk för att göra din ansökanKontaktEllen Dieden Sandell
ellen@naturalcycles.comFöretagNatural Cycles
AdressNatural Cycles
Luntmakargatan 26
11137 Stockholm
KontorsadressLuntmakargatan 26, Stockholm
Jobbnummer 4038300
Observera att sista ansökningsdag har passerat.