Customer Service Manager
Essity / Ekonomichefsjobb / Göteborg
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hela Sverige EssityEssity is a leading global hygiene and health company dedicated to improving well-being through our products and solutions, essentials for everyday life. The name Essity stems from the words essentials and necessities. Our sustainable business model creates value for people and nature. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands, such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 48,000 employees and net sales in 2017 amounted to approximately SEK 109bn (EUR 11.3bn). The headquarters is located in Stockholm, Sweden, and the company is listed on Nasdaq Stockholm. More information at
www.essity.com. Overview
Essity PH Europe, Region North, is seeking for a Customer Service Manager for Sweden.
Are you looking for a new challenge? The person we are looking for have the ability to see the overall picture as well as handling the details. You also have the ability to work and communicate to a lot of different functions within the organisation. You need to be very good at both decision making and priority setting and the job requires that you handle many different tasks at the same time. Therefore you need to have a well-structured and organized way of working.
The position is based in Gothenburg. The customer service team includes 7 persons reporting to the Customer Service Manager. You will report to the Regional Business Logistic Director and be a part of the Local Management Team and the Regional Business Logistics Team.
Main Tasks
Sets, drives and follow-up on agreed business logistics performance targets for Sweden, which are aligned with the Regional Business Logistic strategy.
To manage the Customer Service department in line with sales strategy.
Ensure efficient resource management and that the department delivers a high standard of performance at all times, enabling customer satisfaction and achievements of targets.
Motivate the customer service team; support and provide regular feedback, coaching and development of team members according to performance management.
To oversee the operations of the department, ensuring targets are met and ideally exceeded vs. Key Performance Indicators and that the team delivers a high level of customer service.
Ensure that all processes and procedures are continuously improved and up to date.
Management of the team in order to reduce customer complaints, by identifying root causes and implementing corrective actions to resolve all issues.
Ensure that all data is maintained and accurate in the systems utilised by the department and that the systems are used correctly and efficiently.
Continually monitor Key Performance Indicators at Customer level. Analyse and report on results on a regular basis.
Required Education & Experience
University degree in Business administration or similar
Minimum 5 years work experience from Logistics or Customer Service functions
Leadership experience
Languages: Fluent in English and Swedish - written and verbal
Ability to travel
Key Competences
Customer focus
Business acumen
Strategic and analytical thinking
Strong communication skills
Self-going and proactive
Result driven
Priority setting
Team player
Organisational agility
Leadership capabilities
Holistic thinking
Makes the vision happen
Customer and Consumer driven
Acts on opportunities and threats
Takes responsibility and is accountable
Builds effective teams
Communicates effectively
Has courage
Additional Information
We offer you a challenging job in a global company with many strong international brands. We will enable you to further develop and strengthen your competencies by providing both local and international career opportunities.
Please apply online and in English. If you have any questions regarding this position, please contact the recruting manager Suzan Gelesits +46703290190.
Essity kindly but firmly declines direct contact with recruiting and staffing agencies, as well as job advertising sellers.
Varaktighet, arbetstid
enligt avtal enligt avtal
Publiceringsdatum2018-07-23Ersättning•
Så ansöker duSista dag att ansöka är 2018-08-10
Klicka på denna länk för att göra din ansökanKontaktSusan Markusian
FöretagEssity
AdressEssity
Mölndals bro 2
43131 Mölndal
KontorsadressMölndals bro 2
Jobbnummer 4260166
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