Customer Service Engineer
Dellner Couplers AB / Maskiningenjörsjobb / Falun
2015-11-13
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hela Sverige Visa alla jobb hos Dellner Couplers AB i Falun We are looking for a Customer Service Engineer to strengthen our customer service team. As a Customer Service Engineer you will work closely to our customers to ensure and fulfil customers satisfaction in product concerns and warranty claims. Your focus is to develop long-term customer relationships. To be successful as a Customer Service Engineer, you have well developed communication and coordination skills. As a person we believe you are motivated by a challenging environment and likes problem solving with a structured approach.
The team is operating from our headquarter in Vika, Falun and you report to Global customer service manager. As the position will support our operations globally travelling will be needed on a regular basis, sometimes required in short notice.
Your responsibilities
Support and communicate with customers in product concerns and warranty claims
Initiate investigations of warranty claims and secure required documentation
Coordinate fieldwork internally with customer service focus in the European region
Coordinate internally in order to implement preventive and corrective actions to eliminate reoccurrence of claims.
Propose and drive continuous improvements of our products and processes and ensure proper return of experience to the global organization
Constant communication with the global claims coordinator situated in Sweden to ensure proper coordination, cost tracking, order entry and closure.
Identify potential opportunities of sales during investigations by coordinating with sales organization.
The successful candidate will have following profile:
Education & Job experiences
Minimum 3 year degree in relevant field from an accredited university or a combination of relevant education and work experience.
Minimum 3 years of experience within customer service or engineering.
Experience in managing projects, preferably with customer orientation
Knowledge of structured tools for analysis, for ex. root cause analysis, fishbone, etc.
Preferably experience from analyzing customers technical requirements
Personal skills
Excellent communication skills
Good technical understanding
Organized with capacity to deliver a structured result
A customer oriented attitude with ability to understand customer needs
Team player ? good cooperation with other departments and subsidiaries.
Fluent in spoken and written English, preferably also in Swedish
Dellner offers an exciting and developing environment in a global market. We encourage diversity among applicants to ensure we have the right mix of skills and experiences onboard to meet our customer needs.
Type of Employment
Permanent employment
Welcome with your application
Send your application to
jobs@dellner.com , marked Customer Service Engineer. Selection and interviews will be carried out ongoing, so we look forward to your application as soon as possible but no later than 2015-12-13.
If you have any questions about the job, please contact Global Customer Service Manager, Daniel Ahlén,
daniel.ahlen@dellner.com +46(0)702441210 or HR/Communication Manager, Anna-Karin Eriksson
anna-karin.eriksson@dellner.com +46(0)70 214 56 29.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-11-13ErsättningFast månads- vecko- eller timlön
Så ansöker duAnsökan kan skickas till e-postadress:
jobs@dellner.comFöretagDellner Couplers AB
AdressDellner Couplers AB
Vikavägen 144
79195 FALUN
KontorsadressVikavägen 144
Övriga kontaktuppgifterTelefonnummer: 023-765400
Faxnummer: 023-765410
E-postadress:
info@dellner.se Jobbnummer 2527699
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